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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Audit Trail
Notifications
Customizable Branding
Templates
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Jesse L.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted Sep 2024
Industry leader with good reason
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Docusign has a robust and industry standard approach to all of the functions they offer. The end user's ability to sign and send documents is intuitive and easier to digest than competitors. The GUI from a front and back end perspective is easy to manage, identify possible actions, and navigate without confusion.
What is your favorite aspect of this product?
As a service owner, the backend is clearly organized, which helps keep things going during support calls. Also our service and sales rep have been both integral to the implentation and the questions that came about during the first couple months.
What do you dislike most about this product?
Some of the API Integrations are a bit clunky and require some handholding, but ultimately is just a learning curve that can be overcome after one or two connections.
What recommendations would you give to someone considering this product?
Schedule a demo and ask pointed questions tied to your organizations current e-signing solution. This helps the rep really tailor the call to a real world example that you have, in which you can clearly depict what makes Docusign an industry leader. In this case, seeing is believing.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Respectful
Anjum M.
- Role: Information Technology
- Industry: Entertainment
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Best e-signature solution
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Send multiple recipients at once. We have integrated other sign products with few clients and you can not send email to multiple signer.
What is your favorite aspect of this product?
Audit trails and automated workflows, including reminders.
What do you dislike most about this product?
While basic features are easy to use, setting up advanced workflows, custom fields, or integrations can be complex and may require technical assistance.
What recommendations would you give to someone considering this product?
Yes, I will recommend Docu Sign to someone who is looking for a easy app for sending document for signatures.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Jeff M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2024
It’s ok but I prefer a different solution
Likeliness to Recommend
What differentiates DocuSign from other similar products?
PandaDoc instead of Docusign
What is your favorite aspect of this product?
Digital signing is ok
What do you dislike most about this product?
That we were promised one price and given another
What recommendations would you give to someone considering this product?
Go with another solution or make sure you have the price in writing
Pros
- Security Protects
Cons
- Less Friendly Negotiation
- Slower Product Innovation
- Less Reliable
