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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Audit Trail
Notifications
Customizable Branding
Templates
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Jamaal D.
- Role: C-Level
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2021
Docusign has simplified everything!
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Out of all our research in products, DocuSign offered the highest security. When processing documents online with various information being shared, security was our top priority. It is a very well known software and easy to use which makes it efficient for processing documents across various parties.
What is your favorite aspect of this product?
The notification and tracking of documents is a game changer! I no longer have to run down a self made check list and search for physical paperwork. I can see at a glance where the document's completion was left off and what still needs to be done. The notification updates are great so that I am always up to date and so that I don't forget about it.
What do you dislike most about this product?
This may be a feature that I am unaware how to use but it would be nice to send mass documents in one email rather than individually, especially when it's a lot.
What recommendations would you give to someone considering this product?
I would recommend DocuSign to anyone who still processes physical paperwork or is currently with an electronic vendor that doesn't offer all the features DocuSign does. From the groups management, branding, templates, notifications, excellent user interface, to how customizable everything is, it only makes sense to utilize DocuSign!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Stephan K.
- Role: Operations
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted May 2021
Amazing product, leader of the pack
Likeliness to Recommend
What differentiates DocuSign from other similar products?
easiest of all
What is your favorite aspect of this product?
ease of use and setup
What do you dislike most about this product?
approval process sometimes difficult
What recommendations would you give to someone considering this product?
don't hesitate
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
Patel P.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2021
Valid signatures on important documents”
Likeliness to Recommend
What differentiates DocuSign from other similar products?
More features, less expensive, and integrates into the software we already use.
What is your favorite aspect of this product?
I love that it is user-friendly for my clients and quick for me to put together a document. I can make changes to my figure tips. We sign a lot of contracts, and the signers are usually busy folks who don't have time to print, scan, and email. With DocuSign, at few clicks we have it signed and delivered.
What do you dislike most about this product?
Some customers being unfamiliar with the product and having questions before they signed the emailed document regarding the security and verification.
What recommendations would you give to someone considering this product?
Easy to get paperwork signed by clients, especially with so many people working from home during the Covid lockdowns. Business kept ongoing. So to get the document signed and verified at the figure tips I would strongly recommend using DocuSign as it's one of the best and easy to use.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Inspires Innovation
