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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
87%
Conflict Resolution:
93%
Strategy & Innovation:
90%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

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Bar chart with 10 data series.
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2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Security Protects

Feature Ratings

Average 88

E-Signatures

91

Digital Signature

90

User-Friendly

89

Security

89

Mobile

88

Regulatory Compliance

87

Notifications

86

Templates

86

Audit Trail

86

Customizable Branding

85

Workflow

85

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

87

Quality of Features

86

Ease of Data Integration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Breadth of Features

84

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

82

DocuSign Reviews

Robert E.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A Big Time Saver

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

DocuSign offers a centralized dashboard to provide a complete view and control of all the documents you've sent for signing. The notifications tool is also powerful that alerts us in real-time as the process of signing goes. The software also comes with special tools that will help you personalize, modify and send your document, resulting in seamless document editing. And same as with DocuSign, you can use reusable templates for easier sending documents. It offers two-factor authentication. One is password-protected, and the other is encryption protection which keeps sensitive files safe from theft.

What is your favorite aspect of this product?

DocuSign is easy to use and has great features that streamline the signing of documents. I love that it enables us to manage multiple and sequential recipients. The tool helps us to handle mutple clients simultaneously with just a click of a button. The templates can be reused and customized to offer a personalized experience. Another added advantage of using Docusign is that i can send files even when offline as well as e-signing which gives it a competitive advantage over other similar tools. The tagging tool is also a big plus to us, especially when showing all our recipients where to sign.

What do you dislike most about this product?

What i dislike about Docusign is the process of recipient authentification process that costs extra cash but is still an added advantage because of the security.

What recommendations would you give to someone considering this product?

If you are looking for a tool that can securely and flexibly send and receive documents for signing digitally I recommend Docusign. It is easy to use and provides the team with greater efficiency in sending bulky files for e-signing. It is a big time saver and we all love using it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Shahnawaz A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

The best secure product for digital signature work

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

There are two unique features which I like most. In contract agreements, business vendors/clients belong to different countries which require multi-language support to remove the geographical barrier. Surprisingly this platform supports more than forty languages which is really very much beneficial in the contract agreement business. Another best part of this application is that you assign all require components that are needed for any specific document and then send it to the recipients. The recipients just need to follow through the auto-populated dialogue box that will lead to a complete document sign-in process in a few clicks.

What is your favorite aspect of this product?

The very first likeable feature for me is the "Ease of use" of this product. How cool is the dashboard? Due to the cool dashboard digital sign-in process is flawless and each element/content is intuitive. Its take only a few seconds to complete all procedure of any digital documents. Customisation of this product also plays a vital role because in contract agreement business vendors/clients requirement varies too much. Nth level customisation is possible according to requirements and surprisingly the user interface looks still cool. Integration and deployment are also very seamless. Integration with Salesforce was very much beneficial for me.

What do you dislike most about this product?

At this point, I don't have anything such as dislike. Rather than dislike I already mentioned a few items which are not available in this application. Rest all good for me and trust me I am loving this application in daily work-life.

What recommendations would you give to someone considering this product?

If someone is looking for the best secure and reliable platform for digital signature need then please go for DocuSign. DocuSign is a cloud-based application that makes this secure and reliable and moreover, this platform supports a lot of security protocols. Security is a very important factor in the case of contract agreement business and so DocuSign served very well on this. Even each action of recipient and sender are notified to each other irrespective of platforms(Windows, Mac, Android and iOS). I love using this application on the iPad.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Angelique M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to use!

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Ease of Use

What is your favorite aspect of this product?

End of user interface

What do you dislike most about this product?

No comment

What recommendations would you give to someone considering this product?

If you love simple and ease of use, use this!

Pros

  • Trustworthy
  • Fair
  • Altruistic
  • Helps Innovate

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