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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
96 Plan to Renew
87 Satisfaction of Cost Relative to Value
Up
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Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 90%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Notifications
Templates
Audit Trail
Customizable Branding
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Anderson M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
So easy to use, fantastic product
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign has an incredible user experience. The drag and drop interface makes sending out contracts quick and easy.
What is your favorite aspect of this product?
The ease of sending out contracts and the signing order are my favorite aspects of this product. When setting signers, it is easy to distinguish who signs where due to the different colored fields.
What do you dislike most about this product?
As an end user, there are no real complaints that I have about DocuSign.
What recommendations would you give to someone considering this product?
It is absolutely worth it for anyone who is looking to send out contracts frequently.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Mark G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2022
Every organization needs this tool!
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Total workflow integration, many optional 3rd party plug-ins make fitting into your environment seamless.
What is your favorite aspect of this product?
I am yet to encounter a person incapable of using DocuSign on the first try, it is truly intuitive.
What do you dislike most about this product?
Set up can be complex depending on the environment
What recommendations would you give to someone considering this product?
Try it out on a Friday at 4pm where you need the signature of 2 hard to pin down leaders, you will be able to get it done in minutes no matter where people may be physically. Then realize you have a fully executed document, that meets your audit/compliance requirements and everyone already has their copy.
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Transparent
Cons
- Leverages Incumbent Status
- Less Efficient Service
Iryna K.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2022
Great tool for signing agreements!
Likeliness to Recommend
What differentiates DocuSign from other similar products?
It’s reliable product which works very good! It’s easy to sign agreements and contracts!
What is your favorite aspect of this product?
Electronic signature.
What do you dislike most about this product?
Sometimes it’s hard to read long agreements on the mobile phone.
What recommendations would you give to someone considering this product?
Great tool for signing documents, agreements, contacts.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
