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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
87%
Conflict Resolution:
93%
Strategy & Innovation:
90%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

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2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Security Protects

Feature Ratings

Average 88

E-Signatures

91

Digital Signature

90

User-Friendly

89

Security

89

Mobile

88

Regulatory Compliance

87

Notifications

86

Templates

86

Audit Trail

86

Customizable Branding

85

Workflow

85

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

87

Quality of Features

86

Ease of Data Integration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Breadth of Features

84

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

82

DocuSign Reviews

Satya Dileep Kumar T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

Most reliable way to send documents for signature

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Easiest ways to send documents for signature Notifying other parties when the document is sent as well as when the document has been signed are very easy and reliable 100% of the times. Comment and notes sections are great set of features that we can rely on and the same can be read by other teams

What is your favorite aspect of this product?

User friendly UI, mobile support, notifications, tracking of signing, variety of signature options. Comments, notes sections help a lot - the signer knows what they are signing and that it's been reviewed by other teams like legal,finance, hr etc.

What do you dislike most about this product?

Auto debit of accounts, tech support must improve. Pricing though the best in the segment can be lowered for returning customers like us.

What recommendations would you give to someone considering this product?

Help documentation must be updated with more FAQs Pricing strategy must be given a thought. Downgrading is never easy for accounts and must be improved. 100 envelopes limit and increment in price is little weird to begin with.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First
  • Less Friendly Negotiation
  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2022

You will love the ease of Docusign!

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Karen D.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Great product, highly recommended

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Easier interface for the end user.

What is your favorite aspect of this product?

Sleekness of the end product rather than having to always feel like you need to update to a new version of a software, DocuSign is always ready for you.

What do you dislike most about this product?

There isn’t much to dislike. It does everything for you.

What recommendations would you give to someone considering this product?

Use the free trial.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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