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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
96 Plan to Renew
87 Satisfaction of Cost Relative to Value
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1
Since last award
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 90%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Notifications
Templates
Audit Trail
Customizable Branding
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Somkant M.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
A fantastic easy to use, plug and play tool
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Goodbplug and play possibilities and very easy to ise
What is your favorite aspect of this product?
Ease of use, as this is used by business and sales, mostly they have least tech affinity
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
It’s a very good product, use with integrated possibilities with CRM or HCM tools, its always better than standalone
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Adam H.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2021
Saves time and increased productivity
Likeliness to Recommend
What differentiates DocuSign from other similar products?
It is so simple to use. You do not need to have good computer knowledge to use this software. It has saved me countless hours by being able to sign documents virtually. Its also posed customer benefits during covid19, meaning staff don't need to go to peoples houses.
What is your favorite aspect of this product?
The ability to sign secure documents anywhere in the world. The software is simple and easy to use (as long as you have a smart phone)
What do you dislike most about this product?
I can't fault the product at all.
What recommendations would you give to someone considering this product?
Its a very simple product the does the job required perfectly. its seen my practical productivity increase by freeing up my time not having to visit people to get hand signed signatures.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Akanshya A.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Digital way of signing documents on the go
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Compared to other document signing solutions available on the market, DocuSign is exceptionally user-friendly and hassle-free when it comes to promptly and securely sending, receiving, and signing papers among numerous parties promptly and securely.
What is your favorite aspect of this product?
DocuSign's notification tool is one of my favorites since it immediately tells the recipient whenever new documents are received and are awaiting signature. In addition, I may save my digital signatures in the program dashboard so that I don't have to draw them each time.
What do you dislike most about this product?
The dislike thing about DocuSign is that it is not ideal for documents formatting and customization as it does not have an inbuilt document editor and annotation tool.
What recommendations would you give to someone considering this product?
If your company needs to frequently sign documents such as contracts, agreements, and proposals within remote team or cross-border client base, then docu
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Helps Innovate
