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dormakaba Group

dormakaba

Composite Score
7.4 /10
CX Score
7.7 /10
Category
dormakaba
7.4 /10

What is dormakaba?

dormakaba portfolio includes architectural hardware, interior glass fittings and entrance door systems, physical access systems, workforce management, lodging access controls and electronic locks. New technologies available incorporate fully networked, remote and mobile access solutions.

Company Details


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dormakaba Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
97%
Negotiation and Contract:
89%
Conflict Resolution:
100%
Strategy & Innovation:
97%
Service Experience:
97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love dormakaba?

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14% Negative
0% Neutral
86% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feature Ratings

Average 82

Intrusion Alarm Integration

89

Battery Backup

88

Remote Permanent Granting Removal of Door Access

87

Scheduled Access Times

84

Audit of Entry Times by Specific Individuals

83

Continuous Power

83

Manual Key Override

80

Integration With Other Security Systems

80

Access Control Via Keypad Access Card or Biometrics

76

Support for Automatic Door Openers

76

Remote Door on Demand Lock Unlock

73

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Customization

85

Ease of Implementation

83

Ease of IT Administration

83

Ease of Data Integration

83

Usability and Intuitiveness

83

Breadth of Features

82

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Business Value Created

80

Vendor Support

76

dormakaba Reviews

Danish S.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Easy to use software

Likeliness to Recommend

10 /10

What differentiates dormakaba from other similar products?

Easy to use

What is your favorite aspect of this product?

Monitoring capabilites

What do you dislike most about this product?

Slow network

What recommendations would you give to someone considering this product?

Have a thorough training

Pros

  • Trustworthy
  • Unique Features
  • Caring
  • Fair

Cons

  • Less Friendly Negotiation

Praveen J.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Use to be nice hence presently not up to the mark

Likeliness to Recommend

9 /10

What differentiates dormakaba from other similar products?

Not sure about that

What is your favorite aspect of this product?

Access solutions are truly highly secured

What do you dislike most about this product?

They have to take responsible in if any failures

What recommendations would you give to someone considering this product?

Its is a good access solutions and bit pricey

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Moyinoluwa A.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Seamless usage

Likeliness to Recommend

8 /10

What differentiates dormakaba from other similar products?

Its easy of usage

What is your favorite aspect of this product?

Seamless use

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Getting the product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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