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dormakaba Group

dormakaba

Composite Score

7.4 /10

CX Score

7.7 /10

8 Reviews Write a Review

What is dormakaba?

dormakaba portfolio includes architectural hardware, interior glass fittings and entrance door systems, physical access systems, workforce management, lodging access controls and electronic locks. New technologies available incorporate fully networked, remote and mobile access solutions.

Company Details

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dormakaba Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

100

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 97%
Negotiation and Contract:: 89%
Conflict Resolution:: 100%
Strategy & Innovation:: 97%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love dormakaba?

14% Negative

0% Neutral

86% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 82

Intrusion Alarm Integration

Battery Backup

Remote Permanent Granting Removal of Door Access

Scheduled Access Times

Audit of Entry Times by Specific Individuals

Continuous Power

Manual Key Override

Integration With Other Security Systems

Access Control Via Keypad Access Card or Biometrics

Support for Automatic Door Openers

Remote Door on Demand Lock Unlock

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

dormakaba Reviews

Danish S.

Role: Information Technology
Industry: Electronics
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Easy to use software

Likeliness to Recommend

10 /10

What differentiates dormakaba from other similar products?

Easy to use

What is your favorite aspect of this product?

Monitoring capabilites

What do you dislike most about this product?

Slow network

What recommendations would you give to someone considering this product?

Have a thorough training

Pros

Trustworthy
Unique Features
Caring
Fair

Cons

Less Friendly Negotiation

Praveen J.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Use to be nice hence presently not up to the mark

Likeliness to Recommend

9 /10

What differentiates dormakaba from other similar products?

Not sure about that

What is your favorite aspect of this product?

Access solutions are truly highly secured

What do you dislike most about this product?

They have to take responsible in if any failures

What recommendations would you give to someone considering this product?

Its is a good access solutions and bit pricey

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Moyinoluwa A.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Seamless usage

Likeliness to Recommend

8 /10

What differentiates dormakaba from other similar products?

Its easy of usage

What is your favorite aspect of this product?

Seamless use

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Getting the product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

dormakaba

What is dormakaba?

Company Details

Need Assistance?

dormakaba Ratings

88 Likeliness to Recommend

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love dormakaba?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Intrusion Alarm Integration Alerts for unauthorized access through a doorway such as "tailgating" i.e. following someone with authorized access.

Battery Backup Battery backup allows for continued access to keypad or access cards, in the event of a power outage.

Remote Permanent Granting Removal of Door Access Ability to grant “permanent” access credentials to magnetic swipe cards and/or proximity cards, remotely.

Scheduled Access Times Scheduling of access times for specific people or groups. For example, disallowing site access or door entry between certain hours in the night.

Audit of Entry Times by Specific Individuals In tandem with the previous point, the ability to produce entry logs of persons who have “keyed in” or “swiped in”.

Continuous Power Access panels are electrically powered via low-voltage wiring or Power-over-Ethernet (POE), for data network connected devices.

Manual Key Override Allow the ability for a person to use a physical key to access a secured door in exceptional circumstances.

Integration With Other Security Systems Integration with other security systems, such as Security Video Management Systems (VMS), fire monitoring systems, panic alarms, distress alarms.

Access Control Via Keypad Access Card or Biometrics Granting access by keypad code, magnetic swipe card, proximity card, biometrics, non-transferrable, auditing of entry by specific persons or account.

Support for Automatic Door Openers Support for automatic door openers, including accessible door mechanisms.

Remote Door on Demand Lock Unlock Ability for security to remotely lock or unlock a door on an on-demand, one-time basis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

dormakaba Reviews

Danish S.

Easy to use software

Likeliness to Recommend

Pros

Cons

Praveen J.

Use to be nice hence presently not up to the mark

Likeliness to Recommend

Pros

Moyinoluwa A.

Seamless usage

Likeliness to Recommend

Pros

Title

Feature Ratings

Intrusion Alarm Integration

Battery Backup

Remote Permanent Granting Removal of Door Access

Scheduled Access Times

Audit of Entry Times by Specific Individuals

Continuous Power

Manual Key Override

Integration With Other Security Systems

Access Control Via Keypad Access Card or Biometrics

Support for Automatic Door Openers

Remote Door on Demand Lock Unlock

Vendor Capability Ratings

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support