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What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
Company Details
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Get AssistanceDrift Conversation Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
2
Since last award
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Helps Innovate
- Respectful
- Includes Product Enhancements
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Personalized Service
Voice or Text Input
Scheduled Availability
Translation
Application Programming Interface
Workflow Processing
Multi-channel
Integration With CRM
Natural Language Processing
Wayfinding
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Data Integration
Vendor Support
Also Featured in...
Drift Conversation Cloud Reviews
Kate M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
Best meeting solution
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Drift helps me realize when users are on our page that is primarily due to my outreach because there are instances when I don't have visibility into engagement with outreach. I adore being able to monitor which accounts are accessing the site, what they looked at particularly, and having live chat access to them.
What is your favorite aspect of this product?
The options for targeting are limitless. Setting up bots to bring in the appropriate team members is a terrific idea. Additionally, I find the UI/UX to be quite intuitive. Amazing features offered by Drift include drift profiles, meetings, chatbots, videos, live visitor chat, and connectors with a variety of other platforms, such as Marketo and Salesforce.
What do you dislike most about this product?
There isn't anything to hate about the platform, and I support Drift in addition to being a customer. There is always room for improvement, but Drift excels in identifying the additions that will benefit its consumers the most and adding them as soon as possible.
What recommendations would you give to someone considering this product?
A platform to transform a broad query to lead. Additionally assisting in quickly assigning the sales team to the customer's basic requirements after knowing them. So try this tool right away if you want to work quickly and with high quality.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Respectful
Nelly W.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted May 2022
Best Chatbot For Business
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
What makes Drift unique is that it connects your business with best leads in real-time.
What is your favorite aspect of this product?
This is a great chatbot considering it's easy to use It's affordable and connects business with best leads. It makes conversations easy It's a great chatbot
What do you dislike most about this product?
The software has been great and with no flaws
What recommendations would you give to someone considering this product?
Well, Drift is a great tool and I recommend it both as a chatbot and marketing tool.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Abhisek P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Perfect chatbot to engage our website visitors
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Brand value; Years of expertise
What is your favorite aspect of this product?
Automated workflows and customized playbooks
What do you dislike most about this product?
User interface could be a made bit more user friendly
What recommendations would you give to someone considering this product?
Perfect companion to track website visitors activity - so if you have budget, this is a great tool to have
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
