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What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
2
Since last award
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Helps Innovate
- Respectful
- Includes Product Enhancements
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Personalized Service
Voice or Text Input
Scheduled Availability
Translation
Application Programming Interface
Workflow Processing
Multi-channel
Integration With CRM
Natural Language Processing
Wayfinding
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Data Integration
Vendor Support
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Drift Conversation Cloud Reviews
Trevor A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Easy to use, plenty of options
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Drift is incredibly easy to set up and program. We have it configured to answer common questions and then, based upon those answers, route the user to the appropriate sales channel. The fact that we can do this based on page type and other user characteristics makes it much more flexible than some of the other bot platforms in the wild right now.
What is your favorite aspect of this product?
Installing and updating Drift is so simple that it's truly a no-brainer. While you can spend forever customizing and managing it (if you want to), the fact that you don't have to take forever to get it up and running is a real treat.
What do you dislike most about this product?
We tried using the Drift Fast lane feature to better organize our sales leads as well, and we found that product to be pretty unreliable and clunky. While the idea behind it was good, the functionality wasn't great and the support was lackluster.
What recommendations would you give to someone considering this product?
While some may think the biggest competitor to Drift is another chat bot, I actually think the biggest competitor is a live chat system or no chatbot at all. There's so many ways to try and harvest leads nowadays that the 'right choice' really depends on the business. A live chat is undoubtedly better customer service, and something that can be done somewhat easily for smaller companies. But for a large company like ours, the bot was the only scalable solution, and that made it right for us.
Pros
- Respectful
- Friendly Negotiation
- Caring
- Over Delivered
Cons
- Less Reliable
- Less Productive
- Commodity Features
David M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
Raise the level of your commercial experience
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Drift me allows for a unique support experience and integrates seamlessly with different platforms. They constantly add new features and improve the experience for our customers and us.
What is your favorite aspect of this product?
The ease with which I can display products and services in a complete catalog and capture a higher volume of potential customers and respond to each one precisely and with the most incredible speed of response. It can provide information to customers by programming and configuring the system to give global and specific answers.
What do you dislike most about this product?
It has some functions that program themselves without the user having done so, such as tagging customers by mentioning them when they do not belong to them.
What recommendations would you give to someone considering this product?
For any company whose objective is to boost its market and commercial scope, this platform is ideal for offering a comfortable experience to potential customers and the company that needs to manage its sales and bring closer management of its negotiations.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Katrina M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted May 2021
Excellent tool for building chatbots
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
I have no experience from similar products as Drift.
What is your favorite aspect of this product?
It offers tools for building chatbots that can serve clients effectively. We have automated our service platforms and focused on more important tasks. Our clients can easily be served by sending their requests through automated platform
What do you dislike most about this product?
I have not disliked anything from this product.
What recommendations would you give to someone considering this product?
For effective building of great chatbot for excellent automation I highly recommend Drift.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service
