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What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
2
Since last award
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Helps Innovate
- Respectful
- Includes Product Enhancements
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Personalized Service
Voice or Text Input
Scheduled Availability
Translation
Application Programming Interface
Workflow Processing
Multi-channel
Integration With CRM
Natural Language Processing
Wayfinding
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Data Integration
Vendor Support
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Drift Conversation Cloud Reviews
Alec f.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Extremely powerful and incredibly User-friendly
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
I no longer have to behave like a robot, which is the nicest thing about Drift. I can't even begin to describe how glad I am whenever I speak with a prospective lead on Drift, without worrying about how to behave like an automaton. The vendor is super helpful, and working with them is simply a wonderful experience.
What is your favorite aspect of this product?
Drift surpassed my expectations in terms of the variety of capabilities it offers and the ease with which we can create chatbots. We have created bespoke audiences using its interaction capabilities by offering our visitors personalized chat experiences. Its Salesforce integration is the worthiest feature that helps us in sending only appropriate discussions to Salesforce so that they may be rapidly converted into prospects.
What do you dislike most about this product?
Despite the fact that I encounter issues frequently, the support team was available at all times and quickly provided a solution. I really adore this instrument just for the fact that it can assist me in meeting my quota.
What recommendations would you give to someone considering this product?
Compared to its competitors, Drift appears to be a superior chatbot software that not only helps you engage with visitors but also gives you the option to transmit a video. That is an excellent method to deliver a personalized message to draw in a new visitor to your site and distinguish yourself apart from the competitors.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
The revolution in customer communication
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Shenge R.
- Role: Consultant
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2022
Amazing Product!
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Their Personalized Service
What is your favorite aspect of this product?
Integrates impressively with CRM Ease of customization
What do you dislike most about this product?
The adaptability and learning of the software is slow.
What recommendations would you give to someone considering this product?
Drift is a converational software that allows scalable interactions. The assistance of the cloud complements the experience.
Pros
- Enables Productivity
- Respectful
- Acts with Integrity
- Generous Negotitation
