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What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
2
Since last award
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Helps Innovate
- Respectful
- Includes Product Enhancements
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Personalized Service
Voice or Text Input
Scheduled Availability
Translation
Application Programming Interface
Workflow Processing
Multi-channel
Integration With CRM
Natural Language Processing
Wayfinding
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Data Integration
Vendor Support
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Drift Conversation Cloud Reviews
Jay W.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2022
"I recommend this great tool, I love it."
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
What sets this apart from similar programs is Drift is not only user-friendly, but it also has a wide variety of configuration options that help us make the most of our live-chat interactions.
What is your favorite aspect of this product?
Drift's biggest feature is that you can avoid behaving robotically at all times. Drift facilitates the feeling that the other person in a conversation is conversing with a real person. I can't tell you how much stress is alleviated whenever I have a conversation with a possible lead on drift because I can just be myself and have a conversation without worrying about how to appear robotic. I like that you can submit a video using Drift. In my opinion, that is a great method to stand out from the crowd by sending a personalized message to a possible client.
What do you dislike most about this product?
The only aspect of Drift that I don't like right now is the app. Several members of our team are unable to use it at the moment, and we have no idea why. It's been an issue for us for a while, so I emailed support@drift.com in the hopes that they could fix it. The times when we can't immediately hop on a conversation because we don't have our laptops on hand are the worst. As a customer, I don't appreciate being bugged by the chat bot every time I visit my own company's website, but I do see its usefulness.
What recommendations would you give to someone considering this product?
I think the program is great because it gives us instant access to prospective customers. At the same time the chatbot initiates conversation, it quickly connects you to a real person—one of us. Makes it easy to jump right to the point where the bot left off, and, if we aren't available, quickly schedules a meeting.
Pros
- Reliable
- Unique Features
- Efficient Service
- Saves Time
Shiko J.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Fantastic Product!
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
The personalized service enabled by the software helps in target marketing
What is your favorite aspect of this product?
The intuitiveness of the product Highly scalable due to the cloud
What do you dislike most about this product?
Everything satisfies my needs. Nothing to dislike!
What recommendations would you give to someone considering this product?
This software is upscale and offers amazing ROI.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Jeremee P.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Nov 2022
"Very effective tool with great features."
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Drift is not like other programs in that it is simple to use, but it does offer a wide variety of configuration options. These options enable us to get the most out of our live chat interactions.
What is your favorite aspect of this product?
The chatbot, email, and AI tool that is Drift is an incredible resource for sales and marketing organizations. On our website, we make use of Drift to encourage users to engage in conversation with us, and our primary objective is to turn these conversations into opportunities and meetings. Drift's chat tool really helps to speed up this process by eliminating the form, asking a few key questions to get information from the user, and then routing directly to a live representative for support right away.
What do you dislike most about this product?
There are frequently errors on the platform because it is a tool that enables users to personalize a large number of different aspects and connect to a wide variety of other platforms. On occasion, the bot might not route leads appropriately to our representatives; on other occasions, the platform would experience technical difficulties or fail to sync properly with our other systems. The support crew is responsive and helpful throughout these situations; but, it can be definitely challenging when we don't get an update on the timeline of when the bug will be fixed, or how we can prevent certain things from happening in the first place.
What recommendations would you give to someone considering this product?
This software comes highly recommended by me due to the fact that it is a fantastic chatbot, email, and AI solution for sales and marketing organizations.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Helps Innovate
