Envoy Customer Reviews 2024

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Envoy

Composite Score

7.4 /10

CX Score

7.7 /10

16 Reviews Write a Review

What is Envoy?

Envoy Desks is an easy way for employees to reserve a desk on days when they are approved to work from the office.

Company Details

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Awards & Recognition

Envoy won the following awards in the Space Management category

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2 Top Rated Capabilities

2 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

Envoy Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Envoy.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Envoy?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 82

Workspace Maps/Floorplans

Workflows and Notifications

Administrator Controls

Space Descriptions

Multi Device Capability

API Integration

Reservation System

Contact Tracing

Phone Integration

Custom Search

Badging and Sensor Integration

Vendor Capability Ratings

Average 81

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Quality of Features

Breadth of Features

Ease of Implementation

Vendor Support

Ease of IT Administration

Ease of Data Integration

Envoy Reviews

William C.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Well thought out product!

Likeliness to Recommend

8 /10

What differentiates Envoy from other similar products?

Envoy is very easy to navigate and no one should have any issues figuring out how to utilize the great website.

What is your favorite aspect of this product?

The product is unique. It's great that it was thought out that there needs to be a product to help employees who work Flex Mode post pandemic.

What do you dislike most about this product?

The employee directory page is very laggy. May be due to the large amount of employees

What recommendations would you give to someone considering this product?

Give it a shot if you would like to utilize an external product. Works great for our company

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Andrew M.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Likeliness to Recommend

10 /10

What differentiates Envoy from other similar products?

The method is very easy to use and intuitive, so it was not necessary to contact support on any occasion. Even when there was a major user interface overhaul, the reference documentations helped to find features and functions. Overall, due to the lack of needing to contact a support representative, this app has achieved a high overall support score.

What is your favorite aspect of this product?

Use off-the-shelf hardware (iPad) for an exceptional login style. Ability to submit NDAs electronically and consent to digital signatures on the iPad.

What do you dislike most about this product?

The price of the application is really an option only for large entrepreneurs.

What recommendations would you give to someone considering this product?

lovely application of a simple digital login handy using out-of-the-box hardware. The ability to use the app creates a sense of play for regular users with their visitor badges and is highly beneficial with the Bluetooth feature that detects when the frequent visitor has entered the building.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Human Resources
Industry: Finance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Dec 2021

Overall good solution, missing a few features.

Likeliness to Recommend

10 /10

Pros

Reliable
Enables Productivity
Effective Service
Client Friendly Policies

Latest Research

Envoy

What is Envoy?

Company Details

Need Assistance?

Awards & Recognition

Envoy Ratings

90 Likeliness to Recommend

1 Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Envoy?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workspace Maps/Floorplans View floorplans from an interactive map to visualize capacity, customize desk assignment types (assigned, flexible etc.), and view availability.

Workflows and Notifications Ability to automate cleaning notifications, scheduling and other key messaging.

Administrator Controls Determine who can book where and when, team booking restriction (neighborhoods), booking quotas or other custom rules or restrictions

Space Descriptions Ability to add attributes to spaces such as location, lighting, equipment, etc.

Multi Device Capability Book using mobile, tablet, desktop, kiosks or via a web portal.

API Integration API integrations with enterprise apps (e.g. Office365, CMMS, Air Quality/HVAC)

Reservation System Easily view and manage previous and upcoming desk bookings, and manage check-in/check-out .

Contact Tracing Allows social distancing restrictions to be placed on bookings as well as contact tracing if an infection is noted.

Phone Integration Ability to have the correct phone/messaging set up at the desk when booked (PBX).

Custom Search Ability to find colleagues, amenities, floors, desks etc/ to aid in bookings.

Badging and Sensor Integration Ability to integrate with badging systems or sensors to automate occupancy tracking and/or manage environment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Envoy Reviews

William C.

Well thought out product!

Likeliness to Recommend

Pros

Andrew M.

Likeliness to Recommend

Pros

Overall good solution, missing a few features.

Likeliness to Recommend

Pros

Title

1
Since last award

1
Since last award

Feature Ratings

Workspace Maps/Floorplans

Workflows and Notifications

Administrator Controls

Space Descriptions

Multi Device Capability

API Integration

Reservation System

Contact Tracing

Phone Integration

Custom Search

Badging and Sensor Integration

Vendor Capability Ratings

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Quality of Features

Breadth of Features

Ease of Implementation

Vendor Support

Ease of IT Administration

Ease of Data Integration