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Epicor CRM Logo
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Epicor Software

Epicor CRM

Composite Score
7.3 /10
CX Score
7.7 /10
Category
Epicor CRM
7.3 /10

What is Epicor CRM?

The Epicor® CRM system provides a 360-degree view of the entire customer, supplier, or partner relationship regardless of position in the customer lifecycle. The powerful Epicor CRM software helps you maximize your customer information and broaden the scope of your data to everyone within the organization and to stakeholders through contextual delivery of essential customer data to information workers, wherever it's needed.

Company Details


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Epicor CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Epicor CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
90%
Negotiation and Contract:
98%
Conflict Resolution:
96%
Strategy & Innovation:
82%
Service Experience:
98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epicor CRM?

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0% Negative
15% Neutral
85% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 80

Customer Service Management

87

Quote Contract and Proposal

86

Marketing Management

86

Analytics and Reporting

85

Telephony and Call Center Management

84

Activity and Workflow Management

82

Sales Management

81

Account and Contact Management

80

Lead Management

78

Collaboration

77

Mobile

72

Vendor Capability Ratings

Average 80

Vendor Support

85

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

83

Ease of Implementation

83

Breadth of Features

81

Ease of IT Administration

81

Quality of Features

79

Business Value Created

78

Ease of Customization

77

Availability and Quality of Training

76

Ease of Data Integration

75

Epicor CRM Reviews

Angel R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Amazing to use with the ERP, but felt short

Likeliness to Recommend

5 /10

What differentiates Epicor CRM from other similar products?

Deep integration with Epicor ERP, which allows for a seamless flow of data between sales and other business operations like inventory, manufacturing, and finance.

What is your favorite aspect of this product?

The integration makes it incredibly easy to access real-time customer data, order histories, and inventory updates, all in one place

What do you dislike most about this product?

User interface can feel a bit outdated and less intuitive compared to other modern CRMs

What recommendations would you give to someone considering this product?

Focusing on how well it integrates with your existing ERP system, especially if you’re in a manufacturing or industrial sector

Pros

  • Trustworthy
  • Fair
  • Transparent
  • Friendly Negotiation

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Inspiring
  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Epicor CRM , A great tool to use

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Caring

Antonio S.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Excellent and Operational Solution

Likeliness to Recommend

9 /10

What differentiates Epicor CRM from other similar products?

The product has a great user-friendly interface as compared to other similar product

What is your favorite aspect of this product?

One of my favorite features about this product is procurement management and scheduling.

What do you dislike most about this product?

For the times I have used the product there is no robust shortcoming that has made me discard it.

What recommendations would you give to someone considering this product?

I would recommend this product to all large enterprises as it helps the to modernize their business progress

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
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