
What is Epicor CRM?
The Epicor® CRM system provides a 360-degree view of the entire customer, supplier, or partner relationship regardless of position in the customer lifecycle. The powerful Epicor CRM software helps you maximize your customer information and broaden the scope of your data to everyone within the organization and to stakeholders through contextual delivery of essential customer data to information workers, wherever it's needed.
Company Details
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Get AssistanceEpicor CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 98%
- Conflict Resolution:
- 96%
- Strategy & Innovation:
- 82%
- Service Experience:
- 98%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Epicor CRM?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Management
Quote Contract and Proposal
Marketing Management
Analytics and Reporting
Telephony and Call Center Management
Activity and Workflow Management
Sales Management
Account and Contact Management
Lead Management
Collaboration
Mobile
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Epicor CRM Reviews
Angel R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
Amazing to use with the ERP, but felt short
Likeliness to Recommend
What differentiates Epicor CRM from other similar products?
Deep integration with Epicor ERP, which allows for a seamless flow of data between sales and other business operations like inventory, manufacturing, and finance.
What is your favorite aspect of this product?
The integration makes it incredibly easy to access real-time customer data, order histories, and inventory updates, all in one place
What do you dislike most about this product?
User interface can feel a bit outdated and less intuitive compared to other modern CRMs
What recommendations would you give to someone considering this product?
Focusing on how well it integrates with your existing ERP system, especially if you’re in a manufacturing or industrial sector
Pros
- Trustworthy
- Fair
- Transparent
- Friendly Negotiation
Cons
- Slower Product Innovation
- Commodity Features
- Less Inspiring
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Nov 2023
Epicor CRM , A great tool to use
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Caring
Antonio S.
- Role: Operations
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2024
Excellent and Operational Solution
Likeliness to Recommend
What differentiates Epicor CRM from other similar products?
The product has a great user-friendly interface as compared to other similar product
What is your favorite aspect of this product?
One of my favorite features about this product is procurement management and scheduling.
What do you dislike most about this product?
For the times I have used the product there is no robust shortcoming that has made me discard it.
What recommendations would you give to someone considering this product?
I would recommend this product to all large enterprises as it helps the to modernize their business progress
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity