FieldEdge Customer Reviews 2024

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FieldEdge

Composite Score

7.5 /10

CX Score

7.8 /10

7 Reviews Write a Review

What is FieldEdge?

FieldEdge is a field management service software for contractors that connects every part of your business on one simple, yet powerful system. Accessible from anywhere and updated in real-time, FieldEdge gives everyone on your team an extra edge, from the office to the field.

Company Details

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FieldEdge Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FieldEdge?

0% Negative

11% Neutral

89% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 86

Field Service Knowledge Management

Mobile App

Quotes and Estimates

Online Booking

Billing and Invoice Management

Application Integration

Service Scheduling

Dashboards, Analytics and Reporting

Field Service Workflow Management

GPS Tracking

Field Sales Enablement

Vendor Capability Ratings

Average 85

Ease of Implementation

Ease of Customization

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Data Integration

FieldEdge Reviews

Popovu G.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

My Experience With FieldEdge

Likeliness to Recommend

9 /10

What differentiates FieldEdge from other similar products?

What makes FieldEdge different is that it is accessible from any location. What's more it is updated in real time which is great

What is your favorite aspect of this product?

I like the easy accessibility to FieldEdge The software is updates in real time Makes field service management easy

What do you dislike most about this product?

Not very affordable especially to small businesses

What recommendations would you give to someone considering this product?

I recommend FieldEdge for its many capabilities in field service management. It works in real tome and can be accessed from any location making it the very best for business use.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Caring

Mandias M.

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

A Great Field Service Management

Likeliness to Recommend

9 /10

What differentiates FieldEdge from other similar products?

Managing contractors in the filed and the in-house team is easy thanks to the capabilities of FieldEdge

What is your favorite aspect of this product?

I like that using FieldEdge is easy and the software is affordable It makes handling all issues field service management easy

What do you dislike most about this product?

No issues because FieldEdge has worked seamlessly.

What recommendations would you give to someone considering this product?

I recommend FieldEdge for its effectiveness in managing field service agents. It has been very effective and will work in your business too.

Pros

Continually Improving Product
Performance Enhancing
Efficient Service
Inspires Innovation

Yara G.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Filed Service Management Made Easy

Likeliness to Recommend

9 /10

What differentiates FieldEdge from other similar products?

Offers one platform that connects everyone for a seamless working relationship

What is your favorite aspect of this product?

Deploying, using, and managing FieldEdge is easy The software comes with some powerful filed service management features.

What do you dislike most about this product?

FieldEdge is a clean tool and I haven't had any bad encounters.

What recommendations would you give to someone considering this product?

I recommend FieldEdge as it is the very best in filed service management. It comes with great features and using it is straightforward.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Latest Research

FieldEdge

What is FieldEdge?

Company Details

Need Assistance?

FieldEdge Ratings

88 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love FieldEdge?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

FieldEdge Reviews

Popovu G.

My Experience With FieldEdge

Likeliness to Recommend

Pros

Mandias M.

A Great Field Service Management

Likeliness to Recommend

Pros

Yara G.

Filed Service Management Made Easy

Likeliness to Recommend

Pros

Title

Feature Ratings

Field Service Knowledge Management

Mobile App

Quotes and Estimates

Online Booking

Billing and Invoice Management

Application Integration

Service Scheduling

Dashboards, Analytics and Reporting

Field Service Workflow Management

GPS Tracking

Field Sales Enablement

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Data Integration