FieldEdge Customer Reviews 2024

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FieldEdge

Composite Score

7.5 /10

CX Score

7.8 /10

7 Reviews Write a Review

What is FieldEdge?

FieldEdge is a field management service software for contractors that connects every part of your business on one simple, yet powerful system. Accessible from anywhere and updated in real-time, FieldEdge gives everyone on your team an extra edge, from the office to the field.

Company Details

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FieldEdge Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FieldEdge?

0% Negative

11% Neutral

89% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 86

Field Service Knowledge Management

Mobile App

Quotes and Estimates

Online Booking

Billing and Invoice Management

Application Integration

Service Scheduling

Dashboards, Analytics and Reporting

Field Service Workflow Management

GPS Tracking

Field Sales Enablement

Vendor Capability Ratings

Average 85

Ease of Implementation

Ease of Customization

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Data Integration

FieldEdge Reviews

Milisa J.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Concrete Field Customer Support Tool

Likeliness to Recommend

9 /10

What differentiates FieldEdge from other similar products?

FieldEdge is an intelligence tool that allows the interaction with customers efficiently and highly resourceful.

What is your favorite aspect of this product?

FieldEdge is a highly governed platform that interacts with customers and it brings a solid way of getting closer to their living places.

What do you dislike most about this product?

FieldEdge has diverse ways of reaching out to customers and bringing a close monitoring plan to learn their mind.

What recommendations would you give to someone considering this product?

FieldEdge is the highly engaging customer related tool, and it applies different intelligence mechanisms.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Rama Mohan P.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2022

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates FieldEdge from other similar products?

Reliability, generous

What is your favorite aspect of this product?

Flexibility

What do you dislike most about this product?

Nothing here

What recommendations would you give to someone considering this product?

Very helpful

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Aaron D.

Role: Sales Marketing
Industry: Recreation
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Aug 2021

Technicians no longer need to pick up work orders.

Likeliness to Recommend

8 /10

What differentiates FieldEdge from other similar products?

The dashboard is extremely useful when scheduling technicians. and the mobile app is great for communicating with techs in the field.

What is your favorite aspect of this product?

The Mobile integration.

What do you dislike most about this product?

The training was kind of slow.

What recommendations would you give to someone considering this product?

This will get your techs starting and finishing jobs in good time. it also allows them the ability to sell extras like warranties and parts.

Pros

Respectful
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

FieldEdge

What is FieldEdge?

Company Details

Need Assistance?

FieldEdge Ratings

88 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love FieldEdge?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

FieldEdge Reviews

Milisa J.

Concrete Field Customer Support Tool

Likeliness to Recommend

Pros

Rama Mohan P.

Fantastic Product

Likeliness to Recommend

Pros

Aaron D.

Technicians no longer need to pick up work orders.

Likeliness to Recommend

Pros

Title

Feature Ratings

Field Service Knowledge Management

Mobile App

Quotes and Estimates

Online Booking

Billing and Invoice Management

Application Integration

Service Scheduling

Dashboards, Analytics and Reporting

Field Service Workflow Management

GPS Tracking

Field Sales Enablement

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Data Integration