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Flock Logo Award Winner Product Badge
Flock Logo Award Winner Product Badge
Flock

Flock

Composite Score
9.2 /10
CX Score
9.5 /10
Category
Flock
9.2 /10

What is Flock?

Flock developed and marketed the only web browser designed to enhance the active online social user’s experience and liberate them from the complexities of managing multiple social networks, web mail, media, news feeds and blogs. With Flock, users could discover, enjoy and share the relationships and content they are passionate about.

Company Details


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Awards & Recognition

Flock won the following awards in the Business Instant Messaging - Midmarket category

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Flock Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Flock.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

93 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Flock?

2% Negative
1% Neutral
97% Positive

Pros

  • Fair
  • Altruistic
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 90

File Sharing Collaboration

92

Instant Messaging

91

Screen Sharing

91

Search

91

Integration With Productivity Tools

90

Document Collaboration

90

Task Management

89

Notifications

89

Voice and Video Collaboration

89

Granular Access Management

88

Cross Platform Support

88

Vendor Capability Ratings

Average 90

Ease of Implementation

93

Ease of Data Integration

93

Ease of IT Administration

92

Quality of Features

91

Ease of Customization

91

Business Value Created

90

Usability and Intuitiveness

90

Availability and Quality of Training

89

Vendor Support

89

Breadth of Features

89

Product Strategy and Rate of Improvement

89

Flock Reviews

Dave M.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Lack of Innovation,

Likeliness to Recommend

4 /10

What differentiates Flock from other similar products?

Not much. We chose Flock because it was very reasonably priced and provided features for task management and reminders along with the instant messaging. The one feature that they do have that is unique is the ability to set reminders for other team members. We really liked that feature so that all team members can get a reminder for tasks.

What is your favorite aspect of this product?

Flock is pretty easy to use and intuitive.

What do you dislike most about this product?

There have not been any updates or features added to flock. We have been users for years, but the lack of innovation has driven us away. Also, very soon after we subscribed to Flock, the cost for users doubled for new users. It created a billing nightmare to try to keep the licenses straight.

What recommendations would you give to someone considering this product?

Do your research. Flock has a free version that is serviceable. Be aware of how many channels are created. It can become overwhelming if they are not well organized and utilized. Also, use the notification settings so that you can make sure you get notifications from important channels and ignore messages from ones you really don't need to see that often.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Caring

Cons

  • Slower Product Innovation
  • Inhibits Innovation
  • Commodity Features

Paul Y.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

A Tool for Everyone to Do Anything

Likeliness to Recommend

9 /10

What differentiates Flock from other similar products?

Easy to connect with stakeholders and co-workers.

What is your favorite aspect of this product?

Effectiveness in customising accordingly.

What do you dislike most about this product?

I have zero dislike on this tool

What recommendations would you give to someone considering this product?

I have enough experience to recommend it to all.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joe V.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

A Possibilities of Smooth Collaboration

Likeliness to Recommend

9 /10

What differentiates Flock from other similar products?

Communication effectiveness even in network challenging environment.

What is your favorite aspect of this product?

Perfect in internal and external operations.

What do you dislike most about this product?

My two years of smooth experience has registered zero dislike.

What recommendations would you give to someone considering this product?

All features are perfect and reliable for effective collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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