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Business Instant Messaging - Midmarket (IM) Software

Business Instant Messaging - Midmarket

What is Business Instant Messaging - Midmarket Software?

Business Instant Messaging software allows organizations to collaborate, communicate, and share information privately and securely through virtual environments. Business Instant Messaging software combines many different solutions such as messaging, video chatting, file sharing, appointment booking, and web conferencing. Properly deployed, these tools can help boost employee productivity and engagement by providing a shared platform to manage projects, coordinate communication, and seamlessly share and work on documents. When selecting a Business Instant Messaging platform, it is important to understand your business objectives for the software, and how it will support business processes and workflow.

Common Features

  • Search
  • File Sharing Collaboration
  • Instant Messaging
  • Notifications
  • Document Collaboration
  • Cross Platform Support
  • Integration With Productivity Tools
  • Granular Access Management
  • Task Management
  • Voice and Video Collaboration
  • Screen Sharing

Top Business Instant Messaging - Midmarket (IM) Software

2024 Data Quadrant Awards

2024 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 8
Next Award: Jul 2025

Top Business Instant Messaging - Midmarket Software 2024

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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Composite Score
9.3 /10
CX Score
9.3 /10

Zulip is designed around conversations that are labeled with topics, to make communication organized and efficient. It’s easy to get an overview of what conversations are happening, and to read one conversation at a time.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Client Friendly Policies
Composite Score
9.2 /10
CX Score
9.5 /10

Flock developed and marketed the only web browser designed to enhance the active online social user’s experience and liberate them from the complexities of managing multiple social networks, web mail, media, news feeds and blogs. With Flock, users could discover, enjoy and share the relationships and content they are passionate about.

Scorecard
Scorecard

Pros

  • Fair
  • Altruistic
  • Performance Enhancing
  • Trustworthy
Badge Winner
Badge Winner
Mattermost Inc

Mattermost

Composite Score
9.0 /10
CX Score
9.2 /10

Mattermost is a flexible, open source messaging platform that enables secure team collaboration.

Scorecard
Scorecard

Pros

  • Fair
  • Over Delivered
  • Reliable
  • Performance Enhancing
Badge Winner
Badge Winner
Composite Score
8.9 /10
CX Score
9.2 /10

Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business postively.

Scorecard
Scorecard

Pros

  • Fair
  • Reliable
  • Performance Enhancing
  • Enables Productivity
Badge Winner
Composite Score
8.6 /10
CX Score
8.9 /10

Hive is the new platform for organizing your company's work. Every team should have a simple way to track who is working on what, and leaders should have a clear view of progress. Hive integrates with over 1,000 popular tools, like Slack, Google Apps, Salesforce, Mailchimp and WordPress. It also supports integrations for files from Box, Google Drive and Dropbox.

Scorecard
Scorecard

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service
Badge Winner
Badge Winner
Composite Score
8.6 /10
CX Score
8.8 /10

Workplace (sunsetting 2025) is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

Scorecard
Scorecard

Pros

  • Respectful
  • Efficient Service
  • Trustworthy
  • Saves Time
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.1 /10
CX Score
8.2 /10

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Scorecard
Scorecard

Pros

  • Trustworthy
  • Acts with Integrity
  • Appreciates Incumbent Status
  • Enables Productivity
Composite Score
7.5 /10
CX Score
7.7 /10

Circuit is everything your teams need to communicate in a single app. It’s voice, video, screen share, chat, and file sharing. It’s collaboration made simple. Circuit improves teamwork by combining audio, video and screen-share with persistent messaging and content sharing in a single experience.

Scorecard
Scorecard

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy
Rocket.Chat

Rocket.Chat

Composite Score
6.9 /10
CX Score
6.7 /10

Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.

Scorecard
Scorecard

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Products below are ineligible for awards due to insufficient recent reviews

Troop Messenger App

Troop Messenger

Composite Score
8.1 /10
CX Score
8.4 /10

Troop Messenger – a comprehensive instant messaging app for businesses-small to giant. Troop Messenger is a user-friendly office chat app compact with contemporary features addressing your business needs and necessities. Upgrade your team communication to the next level. Collaborate on a single screen.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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