Flock Customer Reviews 2025

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Flock

Composite Score

9.2 /10

CX Score

9.4 /10

77 Reviews Write a Review

What is Flock?

Flock developed and marketed the only web browser designed to enhance the active online social user’s experience and liberate them from the complexities of managing multiple social networks, web mail, media, news feeds and blogs. With Flock, users could discover, enjoy and share the relationships and content they are passionate about.

Company Details

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Awards & Recognition

Flock won the following awards in the Business Instant Messaging - Midmarket category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

11 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

1 Top Rated Capabilities

1 Top Rated Features

2022

Flock Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Flock.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

Down 1
Since last award

98 Plan to Renew

93 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 98%
Conflict Resolution:: 99%
Strategy & Innovation:: 95%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Flock?

2% Negative

0% Neutral

98% Positive

Pros

Reliable
Performance Enhancing
Trustworthy
Fair

Feature Ratings

Average 88

Screen Sharing

Instant Messaging

File Sharing Collaboration

Search

Document Collaboration

Integration With Productivity Tools

Task Management

Voice and Video Collaboration

Granular Access Management

Cross Platform Support

Notifications

Vendor Capability Ratings

Average 88

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization

Vendor Support

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Flock Reviews

Joe V.

Role: Industry Specific Role
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

A Possibilities of Smooth Collaboration

Likeliness to Recommend

9 /10

What differentiates Flock from other similar products?

Communication effectiveness even in network challenging environment.

What is your favorite aspect of this product?

Perfect in internal and external operations.

What do you dislike most about this product?

My two years of smooth experience has registered zero dislike.

What recommendations would you give to someone considering this product?

All features are perfect and reliable for effective collaboration.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Natasha T.

Role: C-Level
Industry: Chemicals
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Perfect Tool for Teams Coordination

Likeliness to Recommend

9 /10

What differentiates Flock from other similar products?

Easy updates to all in case of any change or progress.

What is your favorite aspect of this product?

Perfect with many integrations

What do you dislike most about this product?

Not even one

What recommendations would you give to someone considering this product?

Aquire it for smooth coordination of large team.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pate C.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Simplified Updating and Project Management

Likeliness to Recommend

9 /10

What differentiates Flock from other similar products?

Availability of many channels of communication.

What is your favorite aspect of this product?

Perfect in keeping remote teams members always on office atmosphere.

What do you dislike most about this product?

Nothing I can complain on this platform.

What recommendations would you give to someone considering this product?

All functionalities are up to expectations.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Latest Research

Flock

What is Flock?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Flock Ratings

88 Likeliness to Recommend

Down 1 Since last award

98 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Flock?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Screen Sharing The ability to share screens.

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Search The system can search an entire body of a document for a keyword or phrase.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Notifications Tool alerts business of an application generated event.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Flock Reviews

Joe V.

A Possibilities of Smooth Collaboration

Likeliness to Recommend

Pros

Natasha T.

Perfect Tool for Teams Coordination

Likeliness to Recommend

Pros

Pate C.

Simplified Updating and Project Management

Likeliness to Recommend

Pros

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Title

Down 1
Since last award

Feature Ratings

Screen Sharing

Instant Messaging

File Sharing Collaboration

Search

Document Collaboration

Integration With Productivity Tools

Task Management

Voice and Video Collaboration

Granular Access Management

Cross Platform Support

Notifications

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization

Vendor Support

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training