Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Forma Logo
Forma Logo
Forma Inc.

Forma

Composite Score
6.5 /10
CX Score
6.9 /10
Category
Forma
6.5 /10

What is Forma?

Forma (formerly Twic) is a life benefits platform that enables modern companies to design and scale flexible, global benefits programs with options that fit employee’s lives, from health and wellbeing to lifestyle.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Forma Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
92%
Conflict Resolution:
60%
Strategy & Innovation:
78%
Service Experience:
60%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Forma?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
17% Negative
0% Neutral
83% Positive

Pros

  • Performance Enhancing
  • Unique Features
  • Client's Interest First
  • Generous Negotitation

Feature Ratings

Average 72

Health Profile

87

Dashboards and Reporting

82

Insurance Management

80

Integration

75

Chatbot

75

Health Savings Account

73

Claims Management

69

Mobile

65

Best-Fit Benefits

65

Self Service Portal

63

Vendor Capability Ratings

Average 71

Availability and Quality of Training

95

Product Strategy and Rate of Improvement

90

Ease of Customization

82

Ease of Data Integration

82

Vendor Support

80

Quality of Features

80

Ease of IT Administration

75

Breadth of Features

75

Usability and Intuitiveness

75

Ease of Implementation

75

Business Value Created

66

Forma Reviews

Samantha S.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Easy to user and super helpful!

Likeliness to Recommend

10 /10

What differentiates Forma from other similar products?

Forma is incredibly useful for our employees. It is easy to navigate, super user friendly, and provides so many options!

What is your favorite aspect of this product?

I love that our employees can manage their benefits through Forma without having to go directly to our HR team.

What do you dislike most about this product?

There is not anything about Forma that I dislike at this time.

What recommendations would you give to someone considering this product?

If you are looking for an easy to use benefits management system for your team, look no further than Forma!

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Inspires Innovation
Visit our IT Critical Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171