What is FormAssembly?
FormAssembly is the data collection platform that transforms how organizations collect, connect, and protect data. The industry’s most trusted solution, FormAssembly empowers over 5,500 organizations to streamline data collection with a customizable form builder and form automation, seamless integrations with essential applications, and best-in-class security, privacy, and compliance standards.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
2
Since last award
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FormAssembly?
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
APIs and Integration
Security
Field Configuration and Customization
Workflow Automation
State Transformation
Drag and Drop Design
Mobility
Data Analysis and Survey Function
Version Management
Electronic Signatures
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
FormAssembly Videos
Collect, Connect & Protect Your Data
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FormAssembly Reviews
Scott S.
- Role: Operations
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Apr 2024
Customizable product with solid user interface.
Likeliness to Recommend
What differentiates FormAssembly from other similar products?
The most important thing for us is the security of our data. Form Assembly has that in spades.
What is your favorite aspect of this product?
I am very impressed with the user interface to create your forms. It can function easily for the beginner to the advanced user. It allows you to really create some impressive forms.
What do you dislike most about this product?
The API interface with Salesforce can be frustrating (mainly from the Salesforce side). Customer support outside the US makes it difficult to resolve issues quickly as they work at opposite times of the day, and it can take 24 hours for a back-and-forth on the issue. It's much better when I am working with stateside support.
What recommendations would you give to someone considering this product?
Do the Form Assembly training and certifications, as this will give you a better idea of all the product's capabilities.
Pros
- Respectful
- Friendly Negotiation
- Security Protects
- Helps Innovate
Cons
- Wastes Time
- Less Efficient Service
- Less Effective Service
Sky H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Easy to use, and a lot training materials
Likeliness to Recommend
What differentiates FormAssembly from other similar products?
Easy to learn
What is your favorite aspect of this product?
Salesforce connection and log
What do you dislike most about this product?
Calculated field
What recommendations would you give to someone considering this product?
Learn some Javascript to help you build the form
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Continually Improving Product
Cons
- Vendor's Interest First
- Under Delivered
- Less Friendly Negotiation
Gracie S.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Apr 2024
Easy to use, but expensive for Nonprofits.
Likeliness to Recommend
What differentiates FormAssembly from other similar products?
It's very easy to use and the Salesforce connectors are simple. For anyone who isn't a coder like myself, they make integrations simple and easy to use.
What is your favorite aspect of this product?
The Salesforce Connectors
What do you dislike most about this product?
Could use more customization options.
What recommendations would you give to someone considering this product?
If it's in your budget I highly recommend it as long as you have a technical person on your team.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service