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What is Freshchat?
Freshchat, a modern live chat software, by Freshworks, is built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, responses to visitors’ questions are smarter and faster.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
90 Plan to Renew
5
Since last award
75 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshchat?
Pros
- Altruistic
- Generous Negotitation
- Transparent
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Knowledgebase
Workflow Processing
Multi-channel
Integration With CRM
Leads Generation
Voice or Text Input
Wayfinding
Scheduled Availability
Learning and Adaptability
Natural Language Processing
Personalized Service
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Business Value Created
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Freshchat Reviews
Piyush B.
- Role: Sales Marketing
- Industry: Education
- Involvement: Vendor Selection and Purchasing
Submitted Oct 2024
Efficient and user friendly.
Likeliness to Recommend
What differentiates Freshchat from other similar products?
Freshchat offers a ai driven customer messaging solution with features like proactive engagement, multichannel integration, making customer ineraction seamless across platform.
What is your favorite aspect of this product?
Its ai driven automation make more efficiently and personalized
What do you dislike most about this product?
A small dislike is limited customization options for apperance.
What recommendations would you give to someone considering this product?
If business are looking for ai powered chatbot that engance customer engagement.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Akash P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
User-friendly but complex for new users.
Likeliness to Recommend
What differentiates Freshchat from other similar products?
Freshchat is different because it offers a user-friendly design that emphasizes real-time messaging and proactive customer engagement. It features AI chatbots, customizable workflows, and works smoothly with other Freshworks products, making it simple for businesses to handle customer interactions across various channels.
What is your favorite aspect of this product?
My favorite aspect of Freshchat is its intuitive interface, which makes it easy for users to navigate and manage customer conversations. The proactive messaging feature is also a standout, as it allows businesses to reach out to customers at the right moment, enhancing engagement and support.
What do you dislike most about this product?
What I dislike most about Freshchat is that some advanced features may require a learning curve, which can be challenging for new users. Additionally, the pricing can get high as you add more features and users.
What recommendations would you give to someone considering this product?
If you’re considering Freshchat, I recommend starting with a free trial to explore its features and see if it fits your needs. Take time to learn how to use the advanced tools, and keep an eye on the pricing to ensure it stays within your budget as you scale.
Pros
- Reliable
- Friendly Negotiation
- Security Protects
- Helps Innovate
Saurav K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Amazing Omnichannel Chat Management Tool
Likeliness to Recommend
What differentiates Freshchat from other similar products?
First and foremost thing is that it is free to try with. It offers a very seamless and amazing experience for small to large businesses. The 3 things which makes it a amazing product for customer engagement is Freshchat's user friendly interface, automated responses, & seamless customization options. It is best tool to get your customer query resolved or escalated. The chat bot freddy is an amazing part of the tool.
What is your favorite aspect of this product?
The tool is AI Powered where you don't need code knowledge to start the integration or to start working on the tool. Also, apart from chat we can also connect with the customers through WhatsApp, Instagram or email by using freshchat.
What do you dislike most about this product?
The only thing to dislike is that the tool is frequently affected by bugs which is not a good experience sometime.
What recommendations would you give to someone considering this product?
I would highly recommend this tool but first run a trail on your web site with the free plan and understand the tool and your requirement as most features are divided under different plans. But this tool will help you improve your customer experience and customer retention.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
