What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceFreshsales Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Freshsales.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
91 Plan to Renew
Up
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 88%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Performance Enhancing
- Trustworthy
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Activity and Workflow Management
Customer Service Management
Analytics and Reporting
Mobile
Account and Contact Management
Telephony and Call Center Management
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Quality of Features
Business Value Created
Breadth of Features
Vendor Support
Ease of Customization
Also Featured in...
Freshsales Reviews
Ocheme S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Effective CRM with Room for Enhancement
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Freshsales stands out with its user-friendly interface, affordable pricing, seamless integrations, and built-in communication tools, making it a popular CRM choice.
What is your favorite aspect of this product?
Freshsales' user-friendly interface, sales pipeline management, and seamless integrations make it a popular and effective CRM solution.
What do you dislike most about this product?
Freshsales has limitations in advanced features, customization options in lower-tier plans, and reporting capabilities, which may not meet the needs of larger or more complex businesses.
What recommendations would you give to someone considering this product?
To get the most out of Freshsales, assess your business needs, evaluate customization options, consider scalability, explore integrations, and test the platform through trials or demos.
Pros
- Client's Interest First
- Helps Innovate
- Performance Enhancing
- Trustworthy
Cons
- Less Caring
- Leverages Incumbent Status
- Wastes Time
Edith . Issabella. J.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted May 2025
A Powerful, User-Friendly CRM for Growing Teams
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Freshsales stands out from other similar CRMs with its built-in phone, email, and AI-based lead scoring, allowing sales teams to manage communication and prioritize leads without needing third-party tools.
What is your favorite aspect of this product?
My favorite aspect of Freshsales is its intuitive user interface and automation features, which make it easy to streamline workflows, manage pipelines, and stay on top of sales activities with minimal manual effort.
What do you dislike most about this product?
Absolutely nothing
What recommendations would you give to someone considering this product?
If you're considering Freshsales, I recommend taking advantage of the free trial to explore its features, especially the automation workflows and lead scoring, and ensure it aligns with your team's size, sales process, and integration needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anu P.
- Role: Consultant
- Industry: Consulting
- Involvement: Initial Implementation
Submitted May 2025
Great CRM That keeps getting better!
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Freshsales built in phone, email, automation and AI. It is easy to use platform. we don't need to juggle tools, it just works!
What is your favorite aspect of this product?
. Clean, user-friendly design . chat all in one place like Email, phone . Time saving workflows
What do you dislike most about this product?
It's user friendly ,those with complex needs might find the customization option a bit restrictive.
What recommendations would you give to someone considering this product?
. we can integrate with other tools. . we can customize dashboards to tract the metrices
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
