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Freshsales Logo
Freshsales Logo
Freshworks Inc.

Freshsales

Composite Score
7.9 /10
CX Score
8.2 /10

What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details


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Awards & Recognition

Freshsales won the following awards in the Lead Management category

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Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Up 2
Since last award

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

Up 2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
98%
Negotiation and Contract:
90%
Conflict Resolution:
95%
Strategy & Innovation:
95%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

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0% Negative
5% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Effective Service

Feature Ratings

Average 85

Lead and Contact Categorization

90

Lead Scoring

88

Omni-Channel Communication Tracking

86

Analytics and Reporting

86

Interaction Planning

85

Data Ingestion and Interoperability

83

Prospect Tracking

82

Lead Distribution

82

Lead Generation

80

Mobile

79

Vendor Capability Ratings

Average 84

Ease of Implementation

89

Quality of Features

88

Ease of Customization

85

Ease of Data Integration

85

Business Value Created

85

Breadth of Features

84

Usability and Intuitiveness

84

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Ease of IT Administration

79

Freshsales Reviews

Edith . Issabella. J.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

A Powerful, User-Friendly CRM for Growing Teams

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

Freshsales stands out from other similar CRMs with its built-in phone, email, and AI-based lead scoring, allowing sales teams to manage communication and prioritize leads without needing third-party tools.

What is your favorite aspect of this product?

My favorite aspect of Freshsales is its intuitive user interface and automation features, which make it easy to streamline workflows, manage pipelines, and stay on top of sales activities with minimal manual effort.

What do you dislike most about this product?

Absolutely nothing

What recommendations would you give to someone considering this product?

If you're considering Freshsales, I recommend taking advantage of the free trial to explore its features, especially the automation workflows and lead scoring, and ensure it aligns with your team's size, sales process, and integration needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dhruv V.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Fresales is my daily companion, Impressive!

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

Freshsales is easy to use and less costly than others

What is your favorite aspect of this product?

I like the reporting features

What do you dislike most about this product?

nothing to dislike as of now

What recommendations would you give to someone considering this product?

Go for it, if you want to scale your business

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

James W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Perfect for sales and lead listing

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

We have received more support through the portal or live chat and many more advantageous deals as a result of using Freshsales. It has been an excellent choice to improve the company's bottom line.

What is your favorite aspect of this product?

With its numerous features for secure lead qualification and sales opportunity management, it is an excellent solution. It helps me to locate leads, increase sales, manage customer connections, follow up thoroughly and follow up thoroughly on every opportunity. We are delighted with it because it responds well to our needs, is easy to use and has excellent customer service at all times.

What do you dislike most about this product?

Thanks to Freshsales, an excellent platform with many useful tools, my sales have increased. I don't have any problems.

What recommendations would you give to someone considering this product?

Our company has experienced improved customer service, more successful sales approaches and added value by providing concrete and effective answers to all potential customer inquiries.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

Most Popular Freshsales Comparisons

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