
What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Up
2
Since last award
100 Plan to Renew
92 Satisfaction of Cost Relative to Value
Up
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 98%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 95%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead and Contact Categorization
Lead Scoring
Omni-Channel Communication Tracking
Analytics and Reporting
Interaction Planning
Data Ingestion and Interoperability
Prospect Tracking
Lead Distribution
Lead Generation
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Ease of Data Integration
Business Value Created
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
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Freshsales Reviews

Edith . Issabella. J.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted May 2025
A Powerful, User-Friendly CRM for Growing Teams
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Freshsales stands out from other similar CRMs with its built-in phone, email, and AI-based lead scoring, allowing sales teams to manage communication and prioritize leads without needing third-party tools.
What is your favorite aspect of this product?
My favorite aspect of Freshsales is its intuitive user interface and automation features, which make it easy to streamline workflows, manage pipelines, and stay on top of sales activities with minimal manual effort.
What do you dislike most about this product?
Absolutely nothing
What recommendations would you give to someone considering this product?
If you're considering Freshsales, I recommend taking advantage of the free trial to explore its features, especially the automation workflows and lead scoring, and ensure it aligns with your team's size, sales process, and integration needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dhruv V.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2024
Fresales is my daily companion, Impressive!
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Freshsales is easy to use and less costly than others
What is your favorite aspect of this product?
I like the reporting features
What do you dislike most about this product?
nothing to dislike as of now
What recommendations would you give to someone considering this product?
Go for it, if you want to scale your business
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
James W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Perfect for sales and lead listing
Likeliness to Recommend
What differentiates Freshsales from other similar products?
We have received more support through the portal or live chat and many more advantageous deals as a result of using Freshsales. It has been an excellent choice to improve the company's bottom line.
What is your favorite aspect of this product?
With its numerous features for secure lead qualification and sales opportunity management, it is an excellent solution. It helps me to locate leads, increase sales, manage customer connections, follow up thoroughly and follow up thoroughly on every opportunity. We are delighted with it because it responds well to our needs, is easy to use and has excellent customer service at all times.
What do you dislike most about this product?
Thanks to Freshsales, an excellent platform with many useful tools, my sales have increased. I don't have any problems.
What recommendations would you give to someone considering this product?
Our company has experienced improved customer service, more successful sales approaches and added value by providing concrete and effective answers to all potential customer inquiries.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Efficient Service