What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
91 Plan to Renew
Up
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 88%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Performance Enhancing
- Trustworthy
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Activity and Workflow Management
Customer Service Management
Analytics and Reporting
Mobile
Account and Contact Management
Telephony and Call Center Management
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Quality of Features
Business Value Created
Breadth of Features
Vendor Support
Ease of Customization
Also Featured in...
Freshsales Reviews
Mary S.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2022
"Freshsales helps you achieve marketing objectives
Likeliness to Recommend
What differentiates Freshsales from other similar products?
I do all of my own work. My requirements are met by the program, which allows me to keep track of my contacts with clients. The CRM system is one of my favorites since it is so simple to use that it is difficult to tell out from other systems.
What is your favorite aspect of this product?
The user interface is simple to grasp, and the process of getting started is also quite straightforward. They're always willing to help and provide us great suggestions for CRM sites to check out. Every member of the chat support staff has been really helpful. In addition, I believe the cost is reasonable for most businesses.
What do you dislike most about this product?
There has to be a lot more intelligence in the integrations with internal email providers like Mailchimp. In addition, the plugin doesn't allow us to make any changes to client information. We'd like it a lot if the plugin allowed us to make changes to the lead information directly. In addition, the remarks include no hyperlinks.
What recommendations would you give to someone considering this product?
I believe the cost to small enterprises is substantial. Larger firms may also benefit from it, although they may choose to upgrade to more complicated software in the future. Freshsales also provides a wide range of useful integrations. I think it's also ideal for teams of people from various regions to collaborate on projects. All of the users' data is up to date and in sync.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Apr 2022
Freshsales Software, Freshworks CRM
Likeliness to Recommend
Pros
- Caring
- Efficient Service
- Effective Service
- Respectful
Luis A.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Freshwork Effective way to know what customer want
Likeliness to Recommend
What differentiates Freshsales from other similar products?
We use this software to monitor our website selling natural products and foods. It is a great tool to know what the customer is doing inside the site, which are the sections he is looking for the most and in that way to know the customer's taste and attract more future buyers.
What is your favorite aspect of this product?
We use a lot of forms on our website to collect information from our customers and know their suggestions. With this form, we can create pre-designed marketing campaigns via email, to publicize our weekly offers. The chat is very good, we have not had any problems with it and we can communicate with our customers in real time.
What do you dislike most about this product?
It is hard at first to understand the program and perhaps the learning curve is a little slow, but once familiar with the system, it is quite profitable for the business, as sales have increased. When we try to make phone calls from the program, the program becomes cumbersome.
What recommendations would you give to someone considering this product?
This tool is being very useful for the profitability of our business, because it is the only software that so far has answered all the questions we had about the tastes of customers and how to attract more buyers on our website. Undoubtedly 100% recommended.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Respectful
