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Freshworks

Freshsales

Composite Score

7.8 /10

CX Score

7.9 /10

81 Reviews Write a Review

What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details

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Awards & Recognition

Freshsales won the following awards in the Customer Relationship Management - Small Business category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

90 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

2% Negative

8% Neutral

90% Positive

Pros

Reliable
Performance Enhancing
Acts with Integrity
Enables Productivity

Feature Ratings

Average 82

Collaboration

Lead Management

Sales Management

Activity and Workflow Management

Customer Service Management

Analytics and Reporting

Account and Contact Management

Mobile

Telephony and Call Center Management

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Also Featured in...

Sales Engagement Platforms

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Lead Management

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View Freshsales in this category (opens in a new tab)

Freshsales Reviews

Jason T.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Is the most useful sales platform for teams

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

Freshsales suite has so many scenarios in which it can be applied that it basically serves to cover all types of areas that require some commercial operation. The best applications of the platform, in our opinion, are clearly the execution of follow-ups when the platform is integrated with survey generation services.

What is your favorite aspect of this product?

The tasks system within the Freshsales suite of sales tools is excellent for organizing the business operations you need, allowing you to switch from one task to another with great convenience. Freshsales platform allows to manage contacts from email lists, so they can be integrated into the Freshsales CRM tool just by using some APIs

What do you dislike most about this product?

Although Freshsales allows us to attach an estimated number of people to sales tasks, the platform limits a lot the configuration of each of the accessibility and basic configuration permissions, so in the end it ends up being counterproductive. The process of importing user accounts within Freshsales is quite slow.

What recommendations would you give to someone considering this product?

Thanks to the capacity with which Freshsales integrates with all kinds of external services oriented to the generation of eCommerce plans, we think it is easy to recommend it when planning new SEO strategies, either to cover future sales campaigns, or to better define the targets of a product or service.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Steffen S.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Good CRM, needs implementation but is good

Likeliness to Recommend

7 /10

What differentiates Freshsales from other similar products?

Good custom modules, still in development and you can suggest featurees

What is your favorite aspect of this product?

Custom Modules and integrated Chat and Phone Tool

What do you dislike most about this product?

Chat and Phone tool do not match the independent tools of Freshworks

What recommendations would you give to someone considering this product?

Get yourself a demo and check if it meets your requirements :)

Pros

Helps Innovate
Trustworthy
Respectful
Client Friendly Policies

Cons

Less Efficient Service

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Balanced CRM product suite

Likeliness to Recommend

7 /10

Pros

Efficient Service
Caring
Respectful
Over Delivered

Latest Research

Freshsales

What is Freshsales?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Freshsales Ratings

84 Likeliness to Recommend

90 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Freshsales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Engagement Platforms

Lead Management

Freshsales Reviews

Jason T.

Is the most useful sales platform for teams

Likeliness to Recommend

Pros

Steffen S.

Good CRM, needs implementation but is good

Likeliness to Recommend

Pros

Cons

Balanced CRM product suite

Likeliness to Recommend

Pros

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Title

Feature Ratings

Collaboration

Lead Management

Sales Management

Activity and Workflow Management

Customer Service Management

Analytics and Reporting

Account and Contact Management

Mobile

Telephony and Call Center Management

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization