What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
90 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Reliable
- Performance Enhancing
- Acts with Integrity
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Activity and Workflow Management
Customer Service Management
Analytics and Reporting
Account and Contact Management
Mobile
Telephony and Call Center Management
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Quality of Features
Business Value Created
Breadth of Features
Vendor Support
Ease of Customization
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Freshsales Reviews
Kellen W.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
My Experience With Freshworks CRM
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Freshworks CRM is very resourceful and it is easily scalable. This is not common with competitors, unless you are paying more.
What is your favorite aspect of this product?
I like that the tool handles both CRM and also offer Sales Engagement Features While it my look complex, understanding and learning how to use the tool takes no time. Customizing, scaling, managing and deploying the tool is easy.
What do you dislike most about this product?
Freshworks CRM has been very helpful and I can barely list any cons.
What recommendations would you give to someone considering this product?
Freshworks CRM works excellently as a CRM solution and I highly recommend it. It also comes at a good price considering what other vendors are offering
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Ruth M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
Rational and Authentic CRM Software
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Freshworks CRM has a telephony feature, where people reach out to the respective players, and they issue their concerns. Freshworks CRM has mobility, and online base, which makes it global, and more convenient. Freshworks CRM keeps on developing the analytical capabilities, making our firm more responsible.
What is your favorite aspect of this product?
I love the success rate of Freshworks CRM , where numerous marketing and CRM roles are well conducted. Further, Freshworks CRM issues a platform for lead management, and communication, through emailing and telephony.
What do you dislike most about this product?
Freshworks CRM is an intellectual program, latest with the CRM capabilities, and no discrimination in subscription. Nothing operative or functional that misses from Freshworks CRM .
What recommendations would you give to someone considering this product?
Customers relation is crucial, and Freshworks CRM is a product that guarantees this, from lead management, to marketing, and even supported sales. The credibility of this program is crucial in keeping your business on the map.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Edwin W.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2021
Close more deals with Freshworks CRM
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Every time we bring anyone for training it is easier to handle the system compare to other CRM we have used before. We are able to do so much more at a lower price with Freshworks. It has a user-friendly interface and simple to use. Support is good and responsive to every technical query we had. It is flexible and we can regularly change it to fit our needs.
What is your favorite aspect of this product?
Freshsales CRM has enabled us to measure our conversation rates and know which leads went from sign-up to demo. to closing. Our Sales Rep have now a better understanding of where leads are coming from and how they are progressing and this helps them know where to shift their focus moe to drive more sales.
What do you dislike most about this product?
When analyzing large data sets it can be tedious.
What recommendations would you give to someone considering this product?
We are able to gather enough data about leads with Freshworks and analyze them to close more deals. Our experience with the product has been fantastic and i would not hesitate to recommend it for other users to use it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
