What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
90 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Reliable
- Performance Enhancing
- Acts with Integrity
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Activity and Workflow Management
Customer Service Management
Analytics and Reporting
Account and Contact Management
Mobile
Telephony and Call Center Management
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Quality of Features
Business Value Created
Breadth of Features
Vendor Support
Ease of Customization
Also Featured in...
Freshsales Reviews
Eva B.
- Role: Human Resources
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Mar 2023
For project-specific reports, FreshSales is best
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Before, I kept track of everything related to sales on an Excel sheet, which was a bit of a pain but within my control; however, I'm looking for a way to replace that cumbersome method with something more efficient, user-friendly, and collaborative. With the help of Freshsales's support team, I was able to quickly and efficiently resolve my concerns and begin using their platform.
What is your favorite aspect of this product?
I appreciated their user-friendly interface, which included contextual help in the form of helpful tooltips. While setting up the complete system takes only a few minutes on any device, I still need to link my inbox so that it can import my contacts' email addresses into the sales dashboard.
What do you dislike most about this product?
A little pricey for a startup, and there are several issues with the freshcaller/freshdesk integration. Some users have experienced an overload of incorrect properties while exporting to an Excel sheet, however the problem is easily fixed by the helpful support staff.
What recommendations would you give to someone considering this product?
It's easy to add new tasks, manage different kinds of projects, and keep track of and organize our staff with the help of FreshSales, making it a useful programmer for planning and controlling our project.
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Saves Time
Charlie B.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
CRM and email marketing solutions
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Since it can be customized, is user-friendly for recruits, and has uses in sales, marketing, and recruiting, the web-based component is essential. Fresh is one of the most capable and user-friendly software systems we've found for our sales team. The interface worked well for the employees and was easy to set up.
What is your favorite aspect of this product?
Email monitoring records the times an email has been opened, its frequency, and the relevant time stamp. Another noteworthy feature is the capability to send a bulk email with a single click to the entire database. With analytics for opens, bounces, and clicks on the shared URL, it is noteworthy that the emails are recorded in your email account as individual emails to each recipient.
What do you dislike most about this product?
The technology is easy to understand, but it is challenging to use. The open setup and limitless customization would be too much for even seasoned users to handle. Relationship management experts at Freshsales had less influence on this product than the site designers and engineers.
What recommendations would you give to someone considering this product?
For mobile teams that need information or input while moving around or who need the same "on the fly," the mobile app features are a huge treat. I can remain on top of all the work in the system and manage client expectations efficiently thanks to the task reminders that sync with the calendar and phone reminders.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Satyanarayen R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
New age CRM with loaded features
Likeliness to Recommend
What differentiates Freshsales from other similar products?
UI and breadth of features are amazing. Brought in so many features that it is not required to buy more tools and solutions for the sales and marketing process (eg: telephone, SMS, meetings, quote, and contract management)
What is your favorite aspect of this product?
The interface is so cool and works without lag. Importing and exporting data is quick. Telephone and SMS Chatbot in website
What do you dislike most about this product?
No direct integration with Linkedin The sales team should be more proactive
What recommendations would you give to someone considering this product?
Cost-effective CRM and comes with a lot of features. Highly recommended for startup and mid-market segments. Not for large enterprises.
Pros
- Unique Features
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Less Caring
