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Freshsales Logo Award Winner Product Badge
Freshsales Logo Award Winner Product Badge
Freshworks

Freshsales

Composite Score
7.8 /10
CX Score
7.9 /10
Category
Freshsales
7.8 /10

What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details


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Awards & Recognition

Freshsales won the following awards in the Customer Relationship Management - Small Business category

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Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

90 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

2% Negative
8% Neutral
90% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 82

Collaboration

84

Lead Management

83

Sales Management

83

Activity and Workflow Management

82

Customer Service Management

81

Analytics and Reporting

81

Account and Contact Management

80

Mobile

79

Telephony and Call Center Management

79

Marketing Management

77

Quote Contract and Proposal

73

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

83

Ease of Implementation

83

Ease of Data Integration

82

Availability and Quality of Training

81

Ease of IT Administration

81

Quality of Features

81

Business Value Created

80

Breadth of Features

80

Vendor Support

79

Ease of Customization

78

Freshsales Reviews

Helen B.

  • Role: Vendor Management
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2020

attracts and manages potential customers

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

Basically the difference is that there are larger management platforms, Freshsales is a small platform oriented mainly to small and medium enterprises, is divided into several parts of management is a chain of management, which together make a unit that supplements the needs of marketing and sales.

What is your favorite aspect of this product?

I like the possibility that I can have control of my sales and marketing management separately from other factors, and then I can put it all together, it has a pretty instinctive and organized dashboard so that I can see the sales and customer management in a clear and unified way.

What do you dislike most about this product?

The learning curve is quite complicated at the beginning, it requires some time to be understood, however, this is not a big problem in terms of cost, since Freshsales is quite economical to start with.

What recommendations would you give to someone considering this product?

It is recommended for small and medium enterprises, for those who want to start with automated management of online sales, and the search for potential customers to grow your business, is quite complete with its other units of fractional as the marketing, and knowing how to manage it can get the best possible.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Most Popular Freshsales Comparisons

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