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Forex Capital Markets

FXCM

Composite Score

7.8 /10

CX Score

8.1 /10

11 Reviews Write a Review

What is FXCM?

FXCM Inc., is a world-wide provider of foreign exchange trading (currency trading) and related services to retail and institutional customers. FXCM, founded in 1999, was the first forex broker to list on the New York Stock Exchange.

Company Details

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FXCM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 99%
Conflict Resolution:: 91%
Strategy & Innovation:: 97%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FXCM?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Feature Ratings

Average 84

Currency Exchange Market Management

Analytics and Reporting

Currency Quotes

Currency Conversion

Stock Management

Collateral Management

Multi Currency

Banking Risk Management

Margin Management

Trade Management

Portfolio Management

Vendor Capability Ratings

Average 84

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Business Value Created

Breadth of Features

FXCM Reviews

Susan D.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Amazing variety of features and always reliable!

Likeliness to Recommend

10 /10

What differentiates FXCM from other similar products?

The customer support is beyond knowledgeable which is preferred over courtesties/niceties. More features and customization than any other product.

What is your favorite aspect of this product?

How user friendly it is and how quickly our team got onboard with it.

What do you dislike most about this product?

Wide array of features but some hiccups in how the customizations work together, but not a major pain point.

What recommendations would you give to someone considering this product?

Do your research to make sure it works best for you and your organization.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Operations
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Not flashy.....Powerful responsive package.

Likeliness to Recommend

10 /10

Pros

Performance Enhancing
Effective Service
Inspires Innovation
Fair

Latest Research

FXCM

What is FXCM?

Company Details

Need Assistance?

FXCM Ratings

91 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love FXCM?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Currency Exchange Market Management Includes market analysis, market graphics, and market indicators.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Currency Quotes Includes currency comparisons and real-time currency rates.

Currency Conversion Includes currency calculator, real-time market rates, and currency exchange.

Stock Management Includes stock trading, stock ranking, stock charting, and stock analysis.

Collateral Management Includes collateral tracking, valuations, and settlements.

Multi Currency Includes multi-currency accounting, multi-currency transactions, and multi-currency reporting.

Banking Risk Management Includes stress tests, anti-money laundering, risk monitoring, and alerts.

Margin Management Includes position tracking, real-time data updates, and pre-trade margin and limit checks.

Trade Management Includes forex trading, real-time trading, trade processing, and automated trading.

Portfolio Management Includes portfolio composition, investment strategizing, portfolio risk management, and market development and trend analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

FXCM Reviews

Susan D.

Amazing variety of features and always reliable!

Likeliness to Recommend

Pros

Not flashy.....Powerful responsive package.

Likeliness to Recommend

Pros

Title

Feature Ratings

Currency Exchange Market Management

Analytics and Reporting

Currency Quotes

Currency Conversion

Stock Management

Collateral Management

Multi Currency

Banking Risk Management

Margin Management

Trade Management

Portfolio Management

Vendor Capability Ratings

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Business Value Created

Breadth of Features