What is Genesys DX?
Create personalized experiences at scale, with a single solution that brings the best of artificial intelligence (AI) chatbots and human support together. So, your customers and employees get what they need the first time, every time.
Company Details
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Get AssistanceGenesys DX Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
85 Plan to Renew
67 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Genesys DX?
Pros
- Helps Innovate
- Trustworthy
- Inspires Innovation
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Knowledgebase
Leads Generation
Application Programming Interface
Translation
Integration With CRM
Voice or Text Input
Learning and Adaptability
Wayfinding
Scheduled Availability
Multi-channel
Natural Language Processing
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Genesys DX Reviews
Sachin S.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Fabulous Support
Likeliness to Recommend
What differentiates Genesys DX from other similar products?
Genesys DX provide more support in understanding client needs and generating revenue in the business
What is your favorite aspect of this product?
I specially like the digital engagement feature of this product. I can use this software from any location
What do you dislike most about this product?
Sometimes, we face issues when getting response or results from this products
What recommendations would you give to someone considering this product?
If you want to save your crucial time, start using this software
Pros
- Inspires Innovation
- Includes Product Enhancements
- Friendly Negotiation
- Reliable
Cons
- Vendor's Interest First
Sanskar S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Powerful features, but complex to set up.
Likeliness to Recommend
What differentiates Genesys DX from other similar products?
Genesys DX is different because it brings together customer engagement and conversational AI, focusing on delivering personalized experiences across different channels in real-time.
What is your favorite aspect of this product?
My favorite aspect of Genesys DX is its ability to provide personalized customer experiences in real-time, allowing businesses to engage with customers more effectively across various channels.
What do you dislike most about this product?
What I dislike most about Genesys DX is that it can be complex to implement and may require a significant investment of time and resources to fully utilize its features.
What recommendations would you give to someone considering this product?
If you're thinking about using Genesys DX, be ready for a somewhat complicated setup, and make sure you have the resources for training and implementation to really make the most of its features.
Pros
- Effective Service
- Helps Innovate
- Continually Improving Product
- Reliable
Akash P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Great tool, but setup is complex.
Likeliness to Recommend
What differentiates Genesys DX from other similar products?
Genesys DX is different from other products because it uses smart AI chatbots that understand conversations better and smoothly connect with live agents, making customer support faster and easier across different platforms.
What is your favorite aspect of this product?
My favorite aspect of Genesys DX is how it combines AI chatbots with live agent support, allowing for a smooth transition between automated and human help. This makes customer interactions feel more natural and efficient, improving the overall experience.
What do you dislike most about this product?
One downside of Genesys DX is that it can be complex to set up and fully customize, especially for smaller businesses without dedicated technical resources, which might make the initial implementation a bit challenging.
What recommendations would you give to someone considering this product?
If you're thinking about using Genesys DX, make sure you have some tech support to help set it up, and start with the simple features before diving into the more complex ones to get the most out of it.
Pros
- Includes Product Enhancements
- Appreciates Incumbent Status
- Helps Innovate
- Continually Improving Product