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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
Up
1
Since last award
85 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 91%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Fair
- Acts with Integrity
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Integration With Productivity Tools
Document Collaboration
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Jeremiah A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Simple, Efficient, and Best for Google
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat stands out because of its seamless integration with Google Workspace tools like Gmail, Drive, and Calendar. It’s simple, focused, and lightweight, making it great for teams who need a clean, efficient communication tool without the complexity of others like Slack or Microsoft Teams.
What is your favorite aspect of this product?
My favorite aspect of Google Chat is its seamless integration with Google Workspace. Being able to share files from Drive, schedule meetings from Calendar, and collaborate on Docs all within the same platform makes it incredibly efficient.
What do you dislike most about this product?
What I don’t like about Google Chat is the lack of customization. It feels a bit too basic compared to other tools like Slack, which let you tweak notifications, themes, and integrate with more apps to really make it your own.
What recommendations would you give to someone considering this product?
If you're considering Google Chat, I’d recommend it if you’re already using Google Workspace—it's perfect for seamless collaboration with tools like Gmail and Drive. However, if you need a lot of customization or advanced integrations, it might feel a bit too simple. Try it out for basic team communication first
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Sonal P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
cross platform with collaborative features
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Integration with Gmail, drive, docs etc.
What is your favorite aspect of this product?
Safe and secure
What do you dislike most about this product?
Nothing, all good
What recommendations would you give to someone considering this product?
highly recommended
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Lucy G.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: End User of Application
Submitted May 2025
Really Love Google Chat, Very Useful!
Likeliness to Recommend
What differentiates Google Chat from other similar products?
I’ve been using Google Chat for a while now not just casually, but daily, for both my personal projects as a content creator and managing clients communications. It's super clean and minimal. I can have all my convos with brands, PR teams, and content collaborators in different threads easily in one app. It works seamlessly with Google Drive and Docs and other Google products so it's really convenient.
What is your favorite aspect of this product?
I love that it syncs across all my devices. I’ll start a chat on my MacBook while editing, then check replies on my phone. No messy syncing issues like I’ve had with other platforms. And the dark mode option is another one of my favorite aspects.
What do you dislike most about this product?
The aesthetics isn't the cutest in my opinion, but it still is pretty nice and clean, so I don't have any major dislikes.
What recommendations would you give to someone considering this product?
If you’re juggling multiple roles like I am as a content creator and a social media manager then it’s perfect for focused conversations, sending files, linking Google Docs, and keeping everything nice and organized.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy