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Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

Up 1
Since last award

85 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
92%
Conflict Resolution:
94%
Strategy & Innovation:
91%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

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2% Negative
4% Neutral
94% Positive

Pros

  • Fair
  • Acts with Integrity
  • Reliable
  • Enables Productivity

Feature Ratings

Average 83

Instant Messaging

86

Notifications

83

File Sharing Collaboration

82

Search

82

Integration With Productivity Tools

81

Document Collaboration

80

Granular Access Management

80

Cross Platform Support

80

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

81

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Jeremiah A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Simple, Efficient, and Best for Google

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Google Chat stands out because of its seamless integration with Google Workspace tools like Gmail, Drive, and Calendar. It’s simple, focused, and lightweight, making it great for teams who need a clean, efficient communication tool without the complexity of others like Slack or Microsoft Teams.

What is your favorite aspect of this product?

My favorite aspect of Google Chat is its seamless integration with Google Workspace. Being able to share files from Drive, schedule meetings from Calendar, and collaborate on Docs all within the same platform makes it incredibly efficient.

What do you dislike most about this product?

What I don’t like about Google Chat is the lack of customization. It feels a bit too basic compared to other tools like Slack, which let you tweak notifications, themes, and integrate with more apps to really make it your own.

What recommendations would you give to someone considering this product?

If you're considering Google Chat, I’d recommend it if you’re already using Google Workspace—it's perfect for seamless collaboration with tools like Gmail and Drive. However, if you need a lot of customization or advanced integrations, it might feel a bit too simple. Try it out for basic team communication first

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Sonal P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

cross platform with collaborative features

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Integration with Gmail, drive, docs etc.

What is your favorite aspect of this product?

Safe and secure

What do you dislike most about this product?

Nothing, all good

What recommendations would you give to someone considering this product?

highly recommended

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lucy G.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Really Love Google Chat, Very Useful!

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

I’ve been using Google Chat for a while now not just casually, but daily, for both my personal projects as a content creator and managing clients communications. It's super clean and minimal. I can have all my convos with brands, PR teams, and content collaborators in different threads easily in one app. It works seamlessly with Google Drive and Docs and other Google products so it's really convenient.

What is your favorite aspect of this product?

I love that it syncs across all my devices. I’ll start a chat on my MacBook while editing, then check replies on my phone. No messy syncing issues like I’ve had with other platforms. And the dark mode option is another one of my favorite aspects.

What do you dislike most about this product?

The aesthetics isn't the cutest in my opinion, but it still is pretty nice and clean, so I don't have any major dislikes.

What recommendations would you give to someone considering this product?

If you’re juggling multiple roles like I am as a content creator and a social media manager then it’s perfect for focused conversations, sending files, linking Google Docs, and keeping everything nice and organized.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Most Popular Google Chat Comparisons

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