What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
92 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Reliable
- Caring
- Fair
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Google Chat Reviews
Danish M.
- Role: Information Technology
- Industry: Electronics
- Involvement: End User of Application
Submitted Jul 2021
Collaborate better with this product
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Ease of use makes it a good choice and it is better than other products in the market. It is highly secured
What is your favorite aspect of this product?
Collaboration with team mates is very easy. Instant messaging feature makes life easy in WFH
What do you dislike most about this product?
None as such
What recommendations would you give to someone considering this product?
Good product to use for daily collaboration
Pros
- Efficient Service
- Caring
- Saves Time
- Respectful
Siddharth P.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jun 2021
"Enhancing communication"
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat makes it easy for team to be able to get their work done in one place. End user can chat over wifi through Google Chat application. It is very easy to adding and removing end-user from group chats in Google Chat. Google Chat integrates with the Google Calendar and generates meeting links seamlessly. End-user can send and receive high-resolution photos and videos. End-user can also place video call with the use of Google Chat.
What is your favorite aspect of this product?
Google Chat is simple and easy-to-use. The best part of Google Chat is that if end-user uninstalled the application, end-user's chat never get deleted. Excellent integration with Google Chrome browser and mobile app support. Google Chat can be synchronized with end-user's all contacts either on their mobile or email have interact with them and there has a convenient little box on the side of the browser and that allows them to view their contacts, see who is online, and connect with those people.
What do you dislike most about this product?
User cannot rename themselves, or you cannot rename users. No pole or interactive features. End-user cannot customize the look.
What recommendations would you give to someone considering this product?
I highly recommend the Google Chat because it is used for instant messaging. It is very well-suited for video conferencing and meetings where everyone can mute or unmute as needed. It is good for screen-sharing. At the end, it is a very good application for communicate with people.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Pandya S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Old fashioned but rich in potential
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google chat is purely a business communication tools and will not support features of social media with its old and retired UI design.
What is your favorite aspect of this product?
Favorite aspect of this product is that it can be used to store information and chats for longer period of time without worrying about any loss of chats and manually managing the backups
What do you dislike most about this product?
I am not really fond of integrated systems but although having too much caliber, google chat lacks in basic features like video conferencing and we have to use google meet for it. moreover you will confuse yourself with hangouts just in case you are new to this.
What recommendations would you give to someone considering this product?
I simply adore all google products for their scalability. I recommend this product to each and every organization who are hiring old aged people , it will be easier for them to onboard new people with a simple and easy tool like google chat
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Inspires Innovation