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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
Up
1
Since last award
85 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 91%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Fair
- Acts with Integrity
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Integration With Productivity Tools
Document Collaboration
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Romney S.
- Role: Operations
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2021
Chatting made easier
Likeliness to Recommend
What differentiates Google Chat from other similar products?
1. It shows you when someone is typing. 2. It lets you share files and high-resolution photos.
What is your favorite aspect of this product?
1. The bandwidth usage is less so seamless operation while using it for business communications. 2. The use of the google account to login into the application makes it easy for me since I use google workspace in my work to accomplish a lot in my work. 3. Cross-platform synchronization whereby google chat can be used on any device with a different OS. It does not require you to be on an Android device only. Rather it is compatible with iOS and Windows too. 4.Video Conferencing whereby you can make a video conference call with up to 10 members.
What do you dislike most about this product?
1. It cannot set a status whereby you cannot set online status customization it only shows online or offline status. Sometimes you are away or busy or want to inform your contacts about any other state you are in that you cannot.
What recommendations would you give to someone considering this product?
It is a perfect chatting application and an organization that has adopted a google account as the standard can find it very useful and can be able to utilize all the features that it comes with.
Pros
- Helps Innovate
- Continually Improving Product
- Effective Service
- Caring

Carolina R.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2021
Good product, does its job
Likeliness to Recommend
What differentiates Google Chat from other similar products?
The application complies with the function for which it was designed, the audio quality in voice calls and video conferences is quite good and consumes relatively low resources, voice calls to mobile devices are clear and the delay is hardly noticeable.
What is your favorite aspect of this product?
The function of national and international calls to mobile phones is very attractive and useful, and with the possibility of calling the United States and Canada for free, important operating costs are saved.
What do you dislike most about this product?
The arrangement of contacts within the user interface is extremely confusing as it makes it difficult to search for individual contacts within a large list.
What recommendations would you give to someone considering this product?
There are many applications on the market that facilitate communication between the different people in an organization, but if to all that you add performance, and additional features such as communication to mobile lines that in some cases are free, with this you have an ideal tool to strengthen team work.
Pros
- Continually Improving Product
- Effective Service
- Fair
- Acts with Integrity
- Role: Vendor Management
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2021
Must-have Chat Application
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity