What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
93 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Reliable
- Caring
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Vendor Support
Google Chat Reviews
Sherlyne M.
- Role: Information Technology
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Jun 2023
Google Chat for All
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Available in iOS and android devices. Presentable IRC BIMs featured.
What is your favorite aspect of this product?
Most clean UI with adorable user-experince and GUI design for all
What do you dislike most about this product?
Nothing to complain since we get all under one roof.
What recommendations would you give to someone considering this product?
I just urge all to implement it since it meet all requirements.
Pros
- Performance Enhancing
- Unique Features
- Effective Service
- Caring
Sonja R.
- Role: Operations
- Industry: Other
- Involvement: Vendor Selection and Purchasing
Submitted May 2023
Powerful Communication Tool with fast Integration.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
One aspect that sets Google Chat apart from other similar products is its deep integration with the entire Google Workspace suite. The ability to share and collaborate on files directly within the chat interface, along with real-time notifications and updates, makes it a powerful and cohesive communication tool.
What is your favorite aspect of this product?
My favorite aspect of Google Chat is its simplicity and ease of use. The clean interface and intuitive design make it effortless to navigate and communicate with team members. Additionally, the ability to create and manage different chat rooms for specific projects or topics keeps conversations organized and accessible.
What do you dislike most about this product?
While I appreciate the simplicity of Google Chat, one aspect that could be improved is the availability of certain advanced features. For example, it would be helpful to have more customization options for notifications and the ability to create more complex automated workflows within the platform.
What recommendations would you give to someone considering this product?
Taking advantage of its integration with other Google Workspace tools. Explore features such as file sharing, real-time collaboration, and calendar integration to maximize your productivity. Additionally, familiarize yourself with keyboard shortcuts and search functions to quickly navigate and find relevant conversations or files.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Charges for Enhancements
- Security Frustrates
Gustavo F.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2023
One of the best messaging programs
Likeliness to Recommend
What differentiates Google Chat from other similar products?
One of the most important programs in my work is Google Chat, this is because this program is the only channel where we have been able to meet to discuss and build the multiple projects of the company through the web, it is in this place where we have the best tools that we can put to the test to share all kinds of documents to my work groups without any problem due to their size or file format, this program gives us the possibility of bringing together our entire work department in a safe and stable way and exchange messages and information in real time, as well as having a space where we archive old works.
What is your favorite aspect of this product?
Google Chat is a messaging program that we can use for company meetings and conferences as well as for those negotiations my sales department has with those clients on the web, this program provides all the best tools that provide comfort and integration with In order to offer a good experience to both parties of the negotiation, we have used this program in collaboration in other applications such as Salesforce and Jira and so far all the activities we have done have been really successful, as well as with other platforms that offers us the Google line, I am really satisfied with the program.
What do you dislike most about this product?
What I don't like about this program is how other users have the possibility of archiving certain conversations that I have had with other users, this is something delicate and can be used against me, on the other hand, I am surprised how little intuitive it can be the interface of this program, the truth is that it does not guide any of its users to correctly manipulate all its functions that are at hand.
What recommendations would you give to someone considering this product?
The number one program that I recommend to meet each of my co-workers on the web and exchange all kinds of work is Google Chat, this is by far one of the best programs that integrates with the dynamics of our work on the web to build projects, as well as attend to the negotiations and commercial relationships that are born within the cloud.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing