Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Caring
  • Fair
  • Acts with Integrity

Feature Ratings

Average 83

Instant Messaging

88

Notifications

84

File Sharing Collaboration

83

Search

83

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Breadth of Features

78

Vendor Support

78

Google Chat Reviews

Hina S.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Google Chat: The Perfect Communication Tool

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chat is differentiated from other chat products in a few ways. First, it has integrated AI technology, which allows users to access information and ask questions without having to leave the chat. It also integrates with other Google products, such as Google Calendar and Google Drive, allowing users to share documents and schedule meetings directly from the chat window. Finally, its machine learning capabilities allow it to better understand user requests and conversations, allowing for more efficient communication.

What is your favorite aspect of this product?

My favorite aspect of Google Chat is the ability to seamlessly connect and collaborate with people from anywhere in the world. The group chat feature is also a great way to keep track of conversations, making it easy to stay connected and up to date with what’s going on.

What do you dislike most about this product?

One of the things I dislike most about Google Chat is that it can be difficult to manage multiple conversations at once. It can be confusing to keep track of who said what, and if you’re trying to keep a group conversation going, it can be difficult to keep everyone on the same page. Additionally, there are limited customization options, and the messages don't have the same features as other messaging platforms.

What recommendations would you give to someone considering this product?

1. Utilize Google Chat for quick conversations with colleagues or friends. It's great for getting instant feedback or quickly asking a question. 2. Set up notifications so that you are alerted when someone responds to your messages. This way, you won't miss any important updates. 3. Take advantage of keyboard shortcuts to quickly navigate through conversations and search for messages. 4. Use the @Mention feature to call out someone in a conversation and make sure they receive a notification.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Inspires Innovation

Alejandro Enrique M.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

the tool with the greatest projection today

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

The most radical difference is its intimate integration with Google applications such as Calendar, which at the enterprise level provides the ease of scheduling meetings, with notifications arriving instantly to the recipients. On the other hand and supported in the collaboration of files is the integration with Google Drive being the repository of these files for quick access and from anywhere by the team.

What is your favorite aspect of this product?

The tool has a high degree of intuitiveness allowing the creation of group video calls in a fast way, the access, the aggregation of members and even the blocking of these are also functions that facilitate the work of those who sponsor as administrators of such meetings; Google Chat is ideal to maintain continuous communication between the members of the work team and Staff because thanks to its multiplatform operation allows uninterrupted communication between different devices with different operating systems.

What do you dislike most about this product?

The most relevant and even notorious aspect is the quality of the video and the details presented in it, in some wirelessly connected devices the stabilization of the video is done with a considerable delay due to variations in the bandwidth of the connection present, it would be an aspect to be improved by the tool.

What recommendations would you give to someone considering this product?

Google chat is not only a common tool, it has a variety of functions that fit the needs of an organization, its group chats allow you to keep the thread of the conversation which is very helpful at times when you need to extract relevant information, additionally and dealing with private topics allows the creation of secret chats ensuring total confidentiality required for those topics.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Edwin R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

easy-to-use communication tool

Likeliness to Recommend

6 /10

What differentiates Google Chat from other similar products?

Google Chat is fully integrated with the Google suite, allowing for easy integration with other Google tools such as Gmail, Calendar, and Drive.

What is your favorite aspect of this product?

The best aspect of Google Chat is its ease of use and extensive support for mobile devices. It is easy to use, which means users can get started quickly without a learning curve. In addition, Google Chat is available for Android, iOS and desktop devices, meaning users can use the application on any device. This broad support for mobile devices makes Google Chat an excellent choice for those who need to communicate with friends, family and co-workers on the go.

What do you dislike most about this product?

limitation in terms of video calling features, although it has video calling, it does not have some advanced features such as automatic recording or HD quality. Another negative aspect could be its limitation in terms of integration with other non-Google tools, as some integrations are limited and not available for all third party tools.

What recommendations would you give to someone considering this product?

I would recommend Google Chat as it is extremely easy to use and because of its ability to integrate with other Google tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Chat Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019