What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
93 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Reliable
- Caring
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Vendor Support
Google Chat Reviews
Shivam K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
the most flexible communication tool you'll need
Likeliness to Recommend
What differentiates Google Chat from other similar products?
It offers both mobile and desktop versions, Google Chat has been a terrific resource for effective team discussions. In addition to video calling using Google Meets that is directly linked into Google Chat, which adds states like whether you're in meetings or busy, it is useful to have channels of communication between two or more individuals working on the same project. When you don't want to send attachments via email, Google Chat is a fantastic option. In our company, Google Hangouts is the most popular app.
What is your favorite aspect of this product?
In our daily lives, we utilise Google Chat to communicate for both personal and business purposes. It is a quick way to communicate with people who are not Google Mail users. Sharing attachments like PDF, JPG, and videos, among others, is also a useful use for it. It is included in a package with other Google programmes including email, drive, and meet and It is also used across departments and occasionally within particular groups by all of our departments, including eCommerce, B2B, and B&M Sales.
What do you dislike most about this product?
The user interface of Google Chat still needs work, and my main complaint is that it occasionally lags when sending huge files. Everything else is OK aside from that.
What recommendations would you give to someone considering this product?
All organisations should use Google Chat since it facilitates cooperation and communication, which leads to increased productivity, which is what every business wants, right? Therefore, I advise you to try Google Chat if you're looking for the greatest programme in this category. Collaboration is made simple, which is crucial for corporate effectiveness. Additionally, the communication tools make it simple to collaborate. Given that all firms require such software, I won't identify specifically which businesses might benefit from Google Chat.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kayla R.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Google chat is amazing.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
The integration and the customization are good, I can even see which team member is online and which one isn’t online, this platform also tells me which team member is away and for how long. The customer support is amazing as continuously and the costs are great. This can be the light and premium chat platform and love this, thus my overall experience with victimization Google chat is great.
What is your favorite aspect of this product?
Google Chat is the best instant chat platform I have ever used, this can be super fast, secure, and straightforward to use. I have been using this platform for a very long time and this could be utilized in Gmail applications directly or I can use this through an internet platform or mobile application. This can be very simple and easy to use, I simply have to write and press enter and this chatting application send the moment message to my team, I can share photos, and files link and even able to share or invite others for a fast meeting using the Google meet link.
What do you dislike most about this product?
I dislike nothing, and yes I dislike nothing in the Google chat platform, this is extremely an innovative platform and its options are amazing, thus at this point, there’s nothing to dislike concerning this chat platform.
What recommendations would you give to someone considering this product?
I favor all the features of this chat platform, every little feature is helpful for me however the effective feature that I favor the most is the light and simple/easy-to-use interface, this is fast and sends the message instantly to the others, hence I like the program of Google Chat the most, on the other hand, I additionally just like the feature in which I can send or invite my team members for the short meeting using the Google Meet and this I can do throughout the chat and that I also like the wonderful client support feature which is unmatchable. I recommend this tool.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Caring
CA Sanjay K.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
Best product with ease of use
Likeliness to Recommend
What differentiates Google Chat from other similar products?
First of all, it is very easy to use as comparison to others, which makes it best and comfortable to use at work. File sharing system is so smooth and convenient. Cut down on company costs with easy-to-use, free software.
What is your favorite aspect of this product?
Better experience because Google Chat connects well with other Google products, hence more integrated and more useful. We now have a single workspace where we can do our work utilising Google Chat, making this programme more productive. The software is simple to use and doesn't need any particular training; everything is clear.
What do you dislike most about this product?
Chat gets disappeared after 24 hours, which some time gets very frustrated and problematic. Video quality can be improved and also the file sharing option. Attendees limit can be improved.
What recommendations would you give to someone considering this product?
Google chat is best and easy product, at the same time it is very affordable. If one is looking for a product which is simple and easy to use with very attractive features, must go for it..Thankyou !!!
Pros
- Reliable
- Trustworthy
- Unique Features
- Effective Service