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Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Caring
  • Fair
  • Acts with Integrity

Feature Ratings

Average 83

Instant Messaging

88

Notifications

84

File Sharing Collaboration

83

Search

83

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Breadth of Features

78

Vendor Support

78

Google Chat Reviews

Devanshi K.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

comes with google workspace so no additional cost

What is your favorite aspect of this product?

more file storage

What do you dislike most about this product?

can’t customize your workspace in the web version

What recommendations would you give to someone considering this product?

Would definitely recommend to pei=ople who have a google workspace account

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Prashant A.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use, good to start,

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Comes free with gmail, easy to start and can be used for quick communication within the org

What is your favorite aspect of this product?

does not require any special training to use

What do you dislike most about this product?

Has limited capabilities

What recommendations would you give to someone considering this product?

Best for general communication within the organization

Pros

  • Enables Productivity
  • Unique Features
  • Fair
  • Over Delivered

Amol W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Fantastic product with great features.

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

It provides our organization with the ability to quickly and efficiently communicate and collaborate in a remote work environment.

What is your favorite aspect of this product?

The software offers great features and makes collaboration and internal communications easy. We use Google Hangouts Chat across all departments and almost everyone used it. The software offers great features and has been very effective when it comes to internal communication.

What do you dislike most about this product?

Text boxes have an aggravating way of resizing itself. Inability to dock the conversation list. Conversations can jump around quite often. Searching for specific instances or keywords sometimes is not efficient.

What recommendations would you give to someone considering this product?

Go ahead with the product as it offers variety of features and easy to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Chat Comparisons

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