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Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Google Chat
8.7 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

3% Negative
4% Neutral
93% Positive

Pros

  • Caring
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 83

Instant Messaging

87

Notifications

84

File Sharing Collaboration

83

Search

83

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Availability and Quality of Training

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Breadth of Features

78

Vendor Support

78

Google Chat Reviews

ALPER K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Easy to use but not functional

Likeliness to Recommend

2 /10

What differentiates Google Chat from other similar products?

* It is fast' small and you can see the emails next to you . * It is Google and connect with Android systems is really suitable.

What is your favorite aspect of this product?

* Sorry but nothing favourite. I can say that if the other user is using a google account, chat is very fast,.

What do you dislike most about this product?

* It is not usable. * User Interface is terrible. * It should provide better functions. * Quality at Video and audio conferences are not good as expected.

What recommendations would you give to someone considering this product?

A lot. I think first they need to improve their User Interface, Then they need to improve video and audio conference quality. More functionalities should be provided. I am so sorry to say that but I can not compare Google Chat with Teams or Slack.

Pros

  • Caring
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Less Efficient Service
  • Inhibits Innovation
  • Less Inspiring

Danielle W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

One of best ways to hang out globally!

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google chat enhance our decision making process so that we take decisions according to our company’s benefit and progress. They help us to improve the progress of our company and the organization for the efficient results. They improve the business process agility and also help us to improve the customer relations and services.

What is your favorite aspect of this product?

This platform lets users’ to communicate with their team-mates and leads in a properly organized way. Sharing of files, pictures, documents, and slides is quite fast and easy. The customer service is helpful, fast and solves users’ queries in time. It can be used on web as well as on phone.

What do you dislike most about this product?

This platform contains character limit for the messages that the user can send. The video quality is sometimes blur. It allows only a limited amount of attendees or members in the meeting. The making of meeting room is quite difficult for the users’.

What recommendations would you give to someone considering this product?

It should improve the video quality for attraction of greater number of people. The character limit should be removed for users’ to have better conversation experience. The number of members limit in a meeting should be increased. The chat room or meeting making should be easier for the users.

Pros

  • Performance Enhancing
  • Efficient Service
  • Effective Service
  • Caring

Ebony'Oot V.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Awesome video chat for best communication

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Mobile devices are capable of running native programs. Excellent GSuite integration, especially with Google Calendar. Similar to other Google products, getting started just takes a short while. We use the device throughout the company and are pleased with how easy it is to use and how stable the connection is.

What is your favorite aspect of this product?

It's quite simple to use: just send an invitation to a person using their name, phone number, or email address. The request is made to the other individual, who has the option of accepting it or rejecting it. If they agree (and are also Gmail users), they can start texting right away. Quick, easy, and very pleasant to users! The discussions are also constantly saved.

What do you dislike most about this product?

Text boxes have the annoying tendency to resize themselves. It is not possible to dock the discussion list. Conversations have a propensity to veer off topic frequently. Sometimes looking for particular occurrences or keywords doesn't work. Pop-up messages can be very annoying, especially while trying to focus on work. Sometimes the messages do not send, and I am unable to determine whether the problem is with the internet connection or the program.

What recommendations would you give to someone considering this product?

My inbox now contains less mails thanks to this fantastic application. Since I already have a Gmail account, using Google Chat only requires checking in or activating it. This is what I like about it the most. Through their emails, I can add contacts with ease. Additionally, it is linked to Workspace tools, allowing me to access my Drive files.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Most Popular Google Chat Comparisons

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