What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
93 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Caring
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Vendor Support
Google Chat Reviews
ALPER K.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2022
Easy to use but not functional
Likeliness to Recommend
What differentiates Google Chat from other similar products?
* It is fast' small and you can see the emails next to you . * It is Google and connect with Android systems is really suitable.
What is your favorite aspect of this product?
* Sorry but nothing favourite. I can say that if the other user is using a google account, chat is very fast,.
What do you dislike most about this product?
* It is not usable. * User Interface is terrible. * It should provide better functions. * Quality at Video and audio conferences are not good as expected.
What recommendations would you give to someone considering this product?
A lot. I think first they need to improve their User Interface, Then they need to improve video and audio conference quality. More functionalities should be provided. I am so sorry to say that but I can not compare Google Chat with Teams or Slack.
Pros
- Caring
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Less Efficient Service
- Inhibits Innovation
- Less Inspiring
Danielle W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
One of best ways to hang out globally!
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google chat enhance our decision making process so that we take decisions according to our company’s benefit and progress. They help us to improve the progress of our company and the organization for the efficient results. They improve the business process agility and also help us to improve the customer relations and services.
What is your favorite aspect of this product?
This platform lets users’ to communicate with their team-mates and leads in a properly organized way. Sharing of files, pictures, documents, and slides is quite fast and easy. The customer service is helpful, fast and solves users’ queries in time. It can be used on web as well as on phone.
What do you dislike most about this product?
This platform contains character limit for the messages that the user can send. The video quality is sometimes blur. It allows only a limited amount of attendees or members in the meeting. The making of meeting room is quite difficult for the users’.
What recommendations would you give to someone considering this product?
It should improve the video quality for attraction of greater number of people. The character limit should be removed for users’ to have better conversation experience. The number of members limit in a meeting should be increased. The chat room or meeting making should be easier for the users.
Pros
- Performance Enhancing
- Efficient Service
- Effective Service
- Caring
Ebony'Oot V.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2022
Awesome video chat for best communication
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Mobile devices are capable of running native programs. Excellent GSuite integration, especially with Google Calendar. Similar to other Google products, getting started just takes a short while. We use the device throughout the company and are pleased with how easy it is to use and how stable the connection is.
What is your favorite aspect of this product?
It's quite simple to use: just send an invitation to a person using their name, phone number, or email address. The request is made to the other individual, who has the option of accepting it or rejecting it. If they agree (and are also Gmail users), they can start texting right away. Quick, easy, and very pleasant to users! The discussions are also constantly saved.
What do you dislike most about this product?
Text boxes have the annoying tendency to resize themselves. It is not possible to dock the discussion list. Conversations have a propensity to veer off topic frequently. Sometimes looking for particular occurrences or keywords doesn't work. Pop-up messages can be very annoying, especially while trying to focus on work. Sometimes the messages do not send, and I am unable to determine whether the problem is with the internet connection or the program.
What recommendations would you give to someone considering this product?
My inbox now contains less mails thanks to this fantastic application. Since I already have a Gmail account, using Google Chat only requires checking in or activating it. This is what I like about it the most. Through their emails, I can add contacts with ease. Additionally, it is linked to Workspace tools, allowing me to access my Drive files.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features