What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
93 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Caring
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Vendor Support
Google Chat Reviews
Sherman L.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jul 2022
Web-based solution for participants.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
The home office will function even more effectively once video conferencing can easily take the place of the phone. There are clear benefits to simply sharing your screen, working on a project with others, and boosting productivity. The user interface is also very simple to use. The product lacks a number of additional specialized capabilities due to its simplicity.
What is your favorite aspect of this product?
A fantastic product that seamlessly integrates with the complete Google product line is google chat. Copying and pasting text from chat into a word document is simple. It's user-friendly, has a mobile app for use, and allows you to utilize chat either inside of Gmail or as a "pop out," allowing you to minimize (but not completely dismiss!) the email page while using the chat box.
What do you dislike most about this product?
The search function could be a little more user-friendly, in my opinion. Finding a certain term or topic requires you to recall the person you were speaking with, and since many of our communications cross over with other people or channels, it takes longer than it should discover.
What recommendations would you give to someone considering this product?
I appreciate how simple it is to look for a contact in the conversation. Additionally, it allows me to make reminders, which helps me keep track of all I need to get done each day. The messaging service is dependable and extremely safe. It enables easy communication among all of us who have Gmail accounts.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Sharmeen S.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Jun 2022
Google Chat-connecting people
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is organized into rooms, similar to channels in Slack. Enter one of these rooms, and you'll notice that the focus is on threads. Slack offers threads, but they're optional. Chat puts every conversation into a thread, and users can decide which conversations to subscribe to. The idea is that everyone only sees information that's relevant to them, but it might be an adjustment if you're used to a more traditional chat room.
What is your favorite aspect of this product?
When you want to talk to someone specific, you'll send them a direct message in a private, message-focused conversation. No threads here—these conversations work the way Hangouts always have, and for now still show up in the Gmail sidebar. In rooms, though, the focus on conversations changes the way you chat a bit. If you want to share something new—an idea you've been thinking about, a document you just completed, a video you came across this morning—you open the chat room you want, click the New thread button on the bottom center, and post your new message. But if you just came up with the solution to a problem your team was discussing yes
What do you dislike most about this product?
There is nothing which I don't like. Google Chat brings conversations with the most recent threads to the bottom of your chat list. Whenever you open a room, you'll see the conversations with the most recent replies first—so if someone started a new conversation 10 minutes ago and someone else replied to a week-old conversation 5 minutes ago, you'll see them both.
What recommendations would you give to someone considering this product?
I would recommend all to use this as it is great platform for proffessionals to use. Mentioning people in your message works like Google Docs comments and Slack: type an @ followed by the name of the person you want to mention. Chat will start filtering through the names of people in your company, with those in this room on the top and others you could invite on the bottom. Press Enter to select the person you want.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rihab A.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Digital-first tool to collaborate with one another
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Teams and departments have their own workspaces, and a common set of shared channels and communication, in particular during major events, is facilitated by bringing teams into Google Chat through multi-channel accounts
What is your favorite aspect of this product?
It has read state synchronization like for instance when I read something on my phone, my in sync laptop will know about it and automatically mark those messages as read
What do you dislike most about this product?
The only minor glitch is when I click on an image in Google Chat it opens full screen which can be a little annoying
What recommendations would you give to someone considering this product?
It has given us the flexibility to be more nimble in how we collaborate and get work done which is a key advantage in today's rapidly changing workplace
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing