
What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Google Voice.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
Down
2
Since last award
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
Down
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 95%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 92%
- Service Experience:
- 95%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Performance Enhancing
- Saves Time
- Trustworthy
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Audio Transcription
Web & Desktop Conferencing
Presence IM
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Google Voice Reviews

KENNETH A.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted May 2025
My Honest Review - Google Voice
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Its User Interface and the User experience
What is your favorite aspect of this product?
The audio quality
What do you dislike most about this product?
Nothing really
What recommendations would you give to someone considering this product?
Use the product and attest for yourself, the satisfactory we all derive
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service

Akin O.
- Role: Information Technology
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Dec 2024
Fantastic
Likeliness to Recommend
What differentiates Google Voice from other similar products?
the modification of the voice is of good quality
What is your favorite aspect of this product?
interface friedly
What do you dislike most about this product?
the setting up
What recommendations would you give to someone considering this product?
exceptional good to use
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
ATUL S.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Nov 2024
Fabulous Product
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Web and mobile applications both are availiable. You can easily send text messages. Cost-friendly application. Easy to make international calls.
What is your favorite aspect of this product?
Easily availiable call numbers and free calls within the country make this product more useable.
What do you dislike most about this product?
Does not support advanced business features that are actually needed for business purposes.
What recommendations would you give to someone considering this product?
Best use for small business organizations. Choosethe phone number as per your choice.
Pros
- Effective Service
- Inspires Innovation
- Acts with Integrity
- Generous Negotitation