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Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

Down 2
Since last award

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

Down 2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
95%
Conflict Resolution:
95%
Strategy & Innovation:
92%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

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2% Negative
3% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 82

Communications

86

Mobility

85

Secure Access

84

Call Management

84

Audio Transcription

83

Web & Desktop Conferencing

82

Presence IM

81

Analytics Reporting

81

Speech Access and Personal Assistant

81

Centralized Management Portal

80

Session Border Controller

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

83

Business Value Created

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Breadth of Features

81

Ease of Customization

81

Vendor Support

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Google Voice Reviews

KENNETH A.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

My Honest Review - Google Voice

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

Its User Interface and the User experience

What is your favorite aspect of this product?

The audio quality

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

Use the product and attest for yourself, the satisfactory we all derive

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Akin O.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

the modification of the voice is of good quality

What is your favorite aspect of this product?

interface friedly

What do you dislike most about this product?

the setting up

What recommendations would you give to someone considering this product?

exceptional good to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

ATUL S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Fabulous Product

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Web and mobile applications both are availiable. You can easily send text messages. Cost-friendly application. Easy to make international calls.

What is your favorite aspect of this product?

Easily availiable call numbers and free calls within the country make this product more useable.

What do you dislike most about this product?

Does not support advanced business features that are actually needed for business purposes.

What recommendations would you give to someone considering this product?

Best use for small business organizations. Choosethe phone number as per your choice.

Pros

  • Effective Service
  • Inspires Innovation
  • Acts with Integrity
  • Generous Negotitation

Most Popular Google Voice Comparisons

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