What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Grace M.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2020
This free-to-me program increases my productivity
Likeliness to Recommend
What differentiates Google Voice from other similar products?
I’m not sure. All I know is that a colleague introduced me to Google Voice several years ago and because of the current pandemic, I have used it extensively in order to consult with students and their parents and colleagues. It has been crucial for me to perform my job effectively. I don’t know what I would do without Google Voice.
What is your favorite aspect of this product?
I love that I have a designated phone number which connects to my work email and I receive notifications regarding missed calls and texts.
What do you dislike most about this product?
I’m not sure. Im grateful to be able to use this product and it’s free. I can’t complain.
What recommendations would you give to someone considering this product?
If you would like a way to contact students, parents, and colleagues without using your personal cellphone number, give Google Voice a try.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Oswald R.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Nov 2020
Great service. It is a lifeline for many people.
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Stability and price. It is free, and it works.
What is your favorite aspect of this product?
Voice transcription to text.
What do you dislike most about this product?
That you must have an existing, real phone # to use the service. Also, text message sent to the phone # always show a different number than the sending telephone number.
What recommendations would you give to someone considering this product?
Use it. It is good, when you do not want to advertise you actual phone # to people.
Pros
- Reliable
- Unique Features
- Saves Time
- Acts with Integrity
Nancy M.
- Role: Public Sector
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2020
An excellent choice!
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google Voice is great when it comes to calls, text messaging and also voicemail. It is convenient and simple to use. I am able use an anonymous number without being charged an enormous fee, like so many other products out there do nowadays.
What is your favorite aspect of this product?
It is easy to set up and is free. There is really nothing difficult or confusing about it at all.
What do you dislike most about this product?
Google voice can easily miss calls if you have an unreliable internet connection. It works through your internet.
What recommendations would you give to someone considering this product?
Safe product, user friendly and definitely worth giving a try!
Pros
- Efficient Service
- Effective Service
- Client Friendly Policies
- Continually Improving Product
