What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Sebastien Kamil B.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted May 2024
I like it more than Zoho.
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Many plugins, almost unlimited.
What is your favorite aspect of this product?
Versatility, performance and accessories.
What recommendations would you give to someone considering this product?
It is a stable, useful and well-performing portal, if used appropriately it improves your daily communication.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Farhan A.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted May 2024
Feature rich product
Likeliness to Recommend
What differentiates Google Voice from other similar products?
It can do things like turn voicemails into text messages, forward calls to different phones, and let you make calls to other countries without costing a lot. Plus, you only need one number for all your devices, which makes it really handy.
What is your favorite aspect of this product?
It combines multiple useful features like call forwarding, voicemail transcription, and international calling into one convenient service.
What do you dislike most about this product?
Occasional glitches in call quality or delays in voicemail transcription accuracy.
What recommendations would you give to someone considering this product?
Consider trying out Google Voice with a free account or a trial period to see if it meets your needs before committing to a paid plan.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Justin T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2024
Excellent product!
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google Voice stands out with its integration with other Google services, offering a seamless experience across Gmail, Google Contacts, and Google Calendar, along with its robust voicemail transcription and call forwarding capabilities.
What is your favorite aspect of this product?
I'd say the convenience of having all communication needs in one place, like voicemail transcriptions neatly organized alongside emails and calendar events, streamlining productivity and organization.
What do you dislike most about this product?
I do not have any dislikes overall.
What recommendations would you give to someone considering this product?
For someone considering Google Voice, I'd recommend assessing your communication needs, particularly if you value integration with other Google services, reliable voicemail transcription, and the ability to manage multiple phone numbers efficiently, as Google Voice excels in these areas.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Slower Product Innovation
