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Cendyn

Guestrev

Composite Score

7.2 /10

CX Score

7.6 /10

10 Reviews Write a Review

What is Guestrev?

Evaluate and understand your property’s mix of revenue and profit centers holistically and more strategically with up to nine categories of ancillary revenue, custom to your hotel. Guestrev offers open pricing recommendations by room type and market segment. Price each room type independently of overall demand based on factors such as perceived value, guests’ willingness to pay, and dynamic demand and availability indicators. Forecast accurately, price with certainty, and make quick, agile decisions.

Company Details

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Awards & Recognition

Guestrev won the following awards in the Hotel Revenue Management System category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

Guestrev Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guestrev.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guestrev?

0% Negative

19% Neutral

81% Positive

Pros

Effective Service
Respectful
Client's Interest First
Generous Negotitation

Feature Ratings

Average 76

Multi Currency

Multi-Property Support

Customer Segmentation

Channel Management

Data Visualization

Availability Controls

Big-Data/Custom Data Sources

Real-Time

Integration

Competitive Rate Modeling

Automated Revenue Management

Vendor Capability Ratings

Average 78

Business Value Created

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Guestrev Reviews

Andres R.

Role: Industry Specific Role
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Best RMS solution for a hotel casino resort.

Likeliness to Recommend

10 /10

What differentiates Guestrev from other similar products?

For casino driven hotel resorts, compared to IdeaS and Duetto, Guestrev is the best solution currently that has proper casino customer scoring capabilities with proper displacement calculations and also integrates well with the Opera PMS.

What is your favorite aspect of this product?

The combined feature set: Non-Room Revenue Forecasting (e.g. Casino Theoretical), Customer Segmentation and daily scoring capability. Web application allows easy yielding and rate changes via web application on desktop and mobile.

What do you dislike most about this product?

1. Slow development cycle. Product has not had much improvements in the past 6 years. 2. Lack of batch upload features. 3. Products in catalogue (RevIntel, GroupRev, and Guestrev) do not speak well to each other can be considered siloed from one another.

What recommendations would you give to someone considering this product?

This product requires good technical understanding of the PMS (Property Management System) and how it communicates with the RMS (Guestrev) as well as the customer valuation model provided to the vendor. A poor implementation will yield a poor product and it requires that the customer be a good project manager for it to work. Expect nuances and customizations because no "vanilla" install will function optimally.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Cons

Inhibits Innovation
Slower Product Innovation

Role: Operations
Industry: Gaming and Hospitality
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Easy to use, and some features could improve

Likeliness to Recommend

9 /10

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Justin P.

Role: Operations
Industry: Gaming and Hospitality
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Great Product

Likeliness to Recommend

9 /10

What differentiates Guestrev from other similar products?

I think the support from the Guestrev team sets them apart and also the usability.

What is your favorite aspect of this product?

I like the UI for the web, it is very easy to read and easy to use.

What do you dislike most about this product?

I would like to see the PMS Sync added to the Web version.

What recommendations would you give to someone considering this product?

How easy it is to use the product and how great the support team is.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Efficient Service

Latest Research

Guestrev

What is Guestrev?

Company Details

Need Assistance?

Awards & Recognition

Guestrev Ratings

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Guestrev?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency The system can calculate for any currency

Multi-Property Support Allows for optimization across multiple locations

Customer Segmentation The system can separate customers into tiered groupings and suggest rates accordingly.

Channel Management Allows for differential costs and control of the availability by channel by optimizing the total net profit contribution.

Data Visualization Ability to visually display the data in a digestible and understandable format so that problems are clearly visible and other departments can review.

Availability Controls Detailed availability controls at the same level of detail that a hotel sells its products, e.g. by day of arrival or length of stay.

Big-Data/Custom Data Sources Revenue manager can incorporate external third-party data & modify weightings and apply overrides to establish demand & rate models.

Real-Time Allows for real-time, instant or on-demand (vs. scheduled) data refreshes to/from the hotel PMS.

Integration Solution is able to integrate with other platforms and solutions such as PMS, CRM, OTA, Group Sales, CMS, POS.

Competitive Rate Modeling Ability to import/integrate with competitive rate information sources.

Automated Revenue Management AI, ML, and other advanced algorithms are utilized to drive pricing and process optimization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Guestrev Reviews

Andres R.

Best RMS solution for a hotel casino resort.

Likeliness to Recommend

Pros

Cons

Easy to use, and some features could improve

Likeliness to Recommend

Pros

Justin P.

Great Product

Likeliness to Recommend

Pros

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Title

Feature Ratings

Multi Currency

Multi-Property Support

Customer Segmentation

Channel Management

Data Visualization

Availability Controls

Big-Data/Custom Data Sources

Real-Time

Integration

Competitive Rate Modeling

Automated Revenue Management

Vendor Capability Ratings

Business Value Created

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization