What is Guestrev?
Evaluate and understand your property’s mix of revenue and profit centers holistically and more strategically with up to nine categories of ancillary revenue, custom to your hotel. Guestrev offers open pricing recommendations by room type and market segment. Price each room type independently of overall demand based on factors such as perceived value, guests’ willingness to pay, and dynamic demand and availability indicators. Forecast accurately, price with certainty, and make quick, agile decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guestrev?
Pros
- Effective Service
- Respectful
- Client's Interest First
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Currency
Multi-Property Support
Customer Segmentation
Channel Management
Data Visualization
Availability Controls
Big-Data/Custom Data Sources
Real-Time
Integration
Competitive Rate Modeling
Automated Revenue Management
Vendor Capability Ratings
Business Value Created
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Guestrev Reviews
Billy C.
- Role: Industry Specific Role
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted Feb 2022
Tremendous rate growth
Likeliness to Recommend
What differentiates Guestrev from other similar products?
For our resort Guestrev was the best solution to handle our complicated inventory set up, which includes different types of ownership levels of various units, a large number of room types, and a multi-property resort that operates under the same umbrella. Not only did we love the intuitiveness of the product, but the sales experience from the initial calls through on-site and online demos really set it apart from the competition. One other huge determining factor for us was the length and breadth of on-site training that was to be provided. Unfortunately, due to COVID, we were unable to have the on-site training for our initial configuration.
What is your favorite aspect of this product?
Being able to pull competitor rate data from a third party site into Guestrev and assigning percentages to those comp set hotels to assist in the calculation of recommended rates.
What do you dislike most about this product?
If need the arises to make overrides to multiple dates (in particular we were using the group block override feature to account for dates where we were capping occupancy and wanting Guestrev to take into account the reduced inventory for pricing), having to do this manually for each and every date rather than some type of date range capability was not ideal.
What recommendations would you give to someone considering this product?
I wish the on-site configuration/training could have taken place for us. It was no fault of the team from Cendyn, but that was a frustrating part for us. I would highly recommend making sure you get the on-site training.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
