This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

Guidewire Software

Guidewire Software ClaimCenter

Composite Score

6.8 /10

CX Score

7.5 /10

15 Reviews Write a Review

What is Guidewire Software ClaimCenter?

An end-to-end claims management solution, including loss-report intake, adjudication processes, and operational reporting

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Guidewire Software ClaimCenter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guidewire Software ClaimCenter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guidewire Software ClaimCenter?

13% Negative

9% Neutral

78% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 74

Audit Management

Adjudication Process

Compliance Management

Case Management

Policy Management

Claims Management

Risk and Fraud Assessment

Workflow Management

Collaboration

Analytics and Reporting

Document Management

Vendor Capability Ratings

Average 74

Vendor Support

Quality of Features

Availability and Quality of Training

Business Value Created

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Guidewire Software ClaimCenter Reviews

Role: Operations
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Easy to use, easy to teach

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Cons

Charges for Enhancements
Commodity Features

Role: Operations
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2020

Excellent support and training

Likeliness to Recommend

8 /10

Pros

Reliable
Performance Enhancing
Helps Innovate
Continually Improving Product

Cons

Wastes Time

Kevin P.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2020

This is a great product.

Likeliness to Recommend

8 /10

What differentiates Guidewire Software ClaimCenter from other similar products?

It is easy to use

What is your favorite aspect of this product?

Adaptability of features

What do you dislike most about this product?

Some of the features are not helpful

What recommendations would you give to someone considering this product?

If you handle claims, you should use this product

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Latest Research

Guidewire Software ClaimCenter

What is Guidewire Software ClaimCenter?

Company Details

Need Assistance?

Guidewire Software ClaimCenter Ratings

83 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Guidewire Software ClaimCenter?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audit Management Includes data security, audit reports, and revision control.

Adjudication Process Includes reporting, argumentation, and legal reasoning.

Compliance Management Includes compliance controls, compliance rules engine, and compliance monitoring.

Case Management The solution provides the ability to create, manage, annotate, route and close service (or other cases). Claims resolution tracking.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Claims Management Includes claims processing, eligibility verification, paper claims mailing, claims denials management, and electronic claims submission.

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Guidewire Software ClaimCenter Reviews

Easy to use, easy to teach

Likeliness to Recommend

Pros

Cons

Excellent support and training

Likeliness to Recommend

Pros

Cons

Kevin P.

This is a great product.

Likeliness to Recommend

Pros

Title

Feature Ratings

Audit Management

Adjudication Process

Compliance Management

Case Management

Policy Management

Claims Management

Risk and Fraud Assessment

Workflow Management

Collaboration

Analytics and Reporting

Document Management

Vendor Capability Ratings

Vendor Support

Quality of Features

Availability and Quality of Training

Business Value Created

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness