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HawkSearch Logo
HawkSearch Logo
Bridgeline Digital, Inc.

HawkSearch

Composite Score
8.0 /10
CX Score
8.1 /10
Category
HawkSearch
8.0 /10

What is HawkSearch?

HawkSearch is a feature rich, results based, leading search engine product that consistently provides a relevant, personalized search experience for everyone. Our cutting edge technology offers powerful tools for marketers, merchandisers and developers alike. Hawksearch can help you greatly increase conversion rates and help turn visitors into loyal customers.

Company Details


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HawkSearch Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HawkSearch?

0% Negative
14% Neutral
86% Positive

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 87

Social Network Awareness

93

Synonyms and Stemming

90

User interface for search/retrieval

88

Advanced/Faceted search

88

Results Sorting

88

Multi Format Support

87

Content Analytics

86

Content Aggregation

86

Search Query Parsers

85

AI/Machine Learning

83

Audio and Video Analytics

75

Vendor Capability Ratings

Average 83

Vendor Support

90

Availability and Quality of Training

88

Breadth of Features

87

Ease of IT Administration

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

82

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

80

Ease of Implementation

77

Ease of Customization

77

HawkSearch Reviews

Steven Y.

  • Role: Information Technology
  • Industry: Recreation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Wonderful integration team!

Likeliness to Recommend

9 /10

What differentiates HawkSearch from other similar products?

Wide range of available features

What is your favorite aspect of this product?

The search tuning capabilities

What do you dislike most about this product?

The architecture was somewhat challenging to wrap my head around at first

What recommendations would you give to someone considering this product?

Please consider taking advantage of this product

Pros

  • Reliable
  • Unique Features
  • Effective Service
  • Caring

Ilsa H.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Wonderful product for SEO and advanced faceting.

Likeliness to Recommend

8 /10

What differentiates HawkSearch from other similar products?

The differentiator that made us choose HawkSearch was their support for indexed faceting, SEO traffic builder, and advanced customization options for filtering.

What is your favorite aspect of this product?

I appreciate the high level of customization offered for how facets appear on any given page. We also appreciate the ability to use it as a light CMS tool for visual merchandised content.

What do you dislike most about this product?

The pinning feature is somewhat less intuitive and pleasing to use compared to our previous product. The UI could be improved a bit.

What recommendations would you give to someone considering this product?

HawkSearch is a great tool with robust features. If you'd like to leverage the SEO traffic builder, go in with a plan on how you'll manage your strategy with HawkSearch and your developers. Each integration is unique and the fine points can be a lot to learn at the start. Their team has worked with us to achieve our goals and has been really responsive over the last 8 months since we went live.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Respectful

Andrew B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

The Hawk Search product is a true differentiator

Likeliness to Recommend

10 /10

What differentiates HawkSearch from other similar products?

Their SEO and keyword faceting for our large catalog were very important.

What is your favorite aspect of this product?

The SEO tools and long tail keyword indexing is my favorite. I also appreciate their ability to assign products to multiple categories based on rules.

What do you dislike most about this product?

I have not experienced any dislikes yet. At time of review, we have been using Hawk for about 8 months.

What recommendations would you give to someone considering this product?

Do your research and understand what is available in the market. Ask your potential provider to show you examples and make sure and get references.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features
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