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HawkSearch Logo
HawkSearch Logo
Bridgeline Digital, Inc.

HawkSearch

Composite Score
8.0 /10
CX Score
8.1 /10
Category
HawkSearch
8.0 /10

What is HawkSearch?

HawkSearch is a feature rich, results based, leading search engine product that consistently provides a relevant, personalized search experience for everyone. Our cutting edge technology offers powerful tools for marketers, merchandisers and developers alike. Hawksearch can help you greatly increase conversion rates and help turn visitors into loyal customers.

Company Details


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HawkSearch Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HawkSearch?

0% Negative
14% Neutral
86% Positive

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 87

Social Network Awareness

93

Synonyms and Stemming

90

User interface for search/retrieval

88

Advanced/Faceted search

88

Results Sorting

88

Multi Format Support

87

Content Analytics

86

Content Aggregation

86

Search Query Parsers

85

AI/Machine Learning

83

Audio and Video Analytics

75

Vendor Capability Ratings

Average 83

Vendor Support

90

Availability and Quality of Training

88

Breadth of Features

87

Ease of IT Administration

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

82

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

80

Ease of Implementation

77

Ease of Customization

77

HawkSearch Reviews

Hitesh M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Good product. Kudos!

Likeliness to Recommend

8 /10

What differentiates HawkSearch from other similar products?

Capture greater traffic

What is your favorite aspect of this product?

Drive conversion

What do you dislike most about this product?

Nothing to dislike. More innovation will be appreciated.

What recommendations would you give to someone considering this product?

Great product, increases order value & drive conversion.

Pros

  • Performance Enhancing
  • Continually Improving Product
  • Reliable
  • Efficient Service

Margaret M.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Love the functionality of this product

Likeliness to Recommend

10 /10

What differentiates HawkSearch from other similar products?

They are continuously building new features to stay current and make their product better.

What is your favorite aspect of this product?

The ease of use and understandable interface.

What do you dislike most about this product?

Nothing, it's great!

What recommendations would you give to someone considering this product?

Worth the cost!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Kelsey B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Robust, easy to use search

Likeliness to Recommend

10 /10

What differentiates HawkSearch from other similar products?

I don't have experience with other products

What is your favorite aspect of this product?

Hawksearch is extremely effective and easy to use. Search tuning, pinning, boost and bury rules, synonyms, etc. make it easy to ensure users find what they need. Combining your own search tuning with the learning from popular results makes this a very powerful and effective tool.

What do you dislike most about this product?

In the beginning, I struggled to remember where to find specific features/functions in the back end because I did not use it very often. It wasn't immediately intuitive, so it took some time to get used to.

What recommendations would you give to someone considering this product?

This tool works best when at least one person, but ideally multiple people, have the bandwidth to explore the analytics and set up the customizations. Depending on your needs and your site, it doesn't require full-time management, but it's very helpful to routinely review the analytics and make adjustments based on the results and your internal team's usage and observations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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