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Bridgeline Digital, Inc.

HawkSearch

8.0 /10
Category
HawkSearch
8.0 /10

What is HawkSearch?

HawkSearch is a feature rich, results based, leading search engine product that consistently provides a relevant, personalized search experience for everyone. Our cutting edge technology offers powerful tools for marketers, merchandisers and developers alike. Hawksearch can help you greatly increase conversion rates and help turn visitors into loyal customers.

Company Details


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HawkSearch Ratings

Real user data aggregated to summarize the product performance and customer experience.

88 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HawkSearch?

0% Negative
14% Neutral
86% Positive

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 87

Social Network Awareness

93

Synonyms and Stemming

90

User interface for search/retrieval

88

Advanced/Faceted search

88

Results Sorting

88

Multi Format Support

87

Content Analytics

86

Content Aggregation

86

Search Query Parsers

85

AI/Machine Learning

83

Audio and Video Analytics

75

Vendor Capability Ratings

Average 83

Vendor Support

90

Availability and Quality of Training

88

Breadth of Features

87

Ease of IT Administration

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

82

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

80

Ease of Implementation

77

Ease of Customization

77

HawkSearch Reviews

  • Role: Information Technology
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Positive overall experience, but pricey.

Likeliness to Recommend

7 /10

Pros

  • Respectful
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Nick C.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Game changing capabilities for self-administration

Likeliness to Recommend

9 /10

What differentiates HawkSearch from other similar products?

For me it's familiarity and ease of use. For the most part, we are focused on continuous improvement of results in the face of sometimes inadequate product data completeness or quality.

What is your favorite aspect of this product?

Turnkey tools that make day-to-day improvement requests simple and quick.

What do you dislike most about this product?

Reporting is not dynamic enough. I'd like to see more analytics-style reporting where I can combine terms with clicks/KPIs.

What recommendations would you give to someone considering this product?

Bridgeline has been a very reasonable business partner and provides good expertise for resolving some of the stickier issues with our data and with the search results. The feature set is growing, but focusing on a ground up approach and plenty of runway allows for familiarity with the turnkey tools to grow.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
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