Helcim Customer Reviews 2025

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Helcim

Composite Score

7.1 /10

CX Score

7.3 /10

16 Reviews Write a Review

What is Helcim?

Helcim provides Canadian & American businesses an opportunity to accept credit card payments at affordable & transparent rates. A wide range of online, ecommerce, cloud-based, mobile & retail payment platforms allows Helcim to offer a total payments solution.

Company Details

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Awards & Recognition

Helcim won the following awards in the Payment Processing category

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2 Top Rated Capabilities

4 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Helcim Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Helcim.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

Down 1
Since last award

89 Plan to Renew

Down 1
Since last award

93 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 63%
Negotiation and Contract:: 74%
Conflict Resolution:: 80%
Strategy & Innovation:: 76%
Service Experience:: 73%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Helcim?

10% Negative

5% Neutral

85% Positive

Pros

Includes Product Enhancements
Altruistic
Acts with Integrity
Client's Interest First

Cons

Less Productive

Feature Ratings

Average 83

Credit Card Processing

Security

Mobile Payments

Customer Support

POS Integration

POS Verification

Digital Wallet Integration

Reporting Analytics

Multi Currency

Recurring Payments

E-Commerce Integration

Vendor Capability Ratings

Average 78

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Ease of Data Integration

Vendor Support

Ease of Customization

Helcim Reviews

Imaobong J.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Great product

Likeliness to Recommend

6 /10

What differentiates Helcim from other similar products?

It is reliable

What is your favorite aspect of this product?

Its reliability

What do you dislike most about this product?

It is not so easy to use

What recommendations would you give to someone considering this product?

It is a good software but requires a lot of expertise

Pros

Includes Product Enhancements
Reliable
Performance Enhancing
Effective Service

Cons

Inhibits Innovation
Less Efficient Service
Less Fair

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2024

Great experience so far

Likeliness to Recommend

9 /10

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Vicky C.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Lack user-friendly functions.

Likeliness to Recommend

8 /10

What differentiates Helcim from other similar products?

Low cost to my company and customers absorbing the cost of purchase. Saves me alot of money.

What is your favorite aspect of this product?

Low cost of services.

What do you dislike most about this product?

Functionality. Needs more user-friendly features.

What recommendations would you give to someone considering this product?

Get help with IT integration.

Pros

Trustworthy
Effective Service
Caring
Saves Time

Latest Research

Helcim

What is Helcim?

Company Details

Need Assistance?

Awards & Recognition

Helcim Ratings

83 Likeliness to Recommend

Down 1 Since last award

89 Plan to Renew

Down 1 Since last award

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Helcim?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Security Built-in security to protect payment information to prevent fraud and hacking

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

POS Verification Support cardholder verification methods for POS transactions

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Reporting Analytics Reports and analytics created from payment data

Multi Currency Allows users to process payments in multiple currencies

Recurring Payments The ability to schedule payments at a cadence

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Helcim Reviews

Imaobong J.

Great product

Likeliness to Recommend

Pros

Cons

Great experience so far

Likeliness to Recommend

Pros

Vicky C.

Lack user-friendly functions.

Likeliness to Recommend

Pros

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Title

Down 1
Since last award

Down 1
Since last award

Feature Ratings

Credit Card Processing

Security

Mobile Payments

Customer Support

POS Integration

POS Verification

Digital Wallet Integration

Reporting Analytics

Multi Currency

Recurring Payments

E-Commerce Integration

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Ease of Data Integration

Vendor Support

Ease of Customization