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Helcim

Helcim

Composite Score
7.4 /10
CX Score
7.7 /10
Category
Helcim
7.4 /10

What is Helcim?

Helcim provides Canadian & American businesses an opportunity to accept credit card payments at affordable & transparent rates. A wide range of online, ecommerce, cloud-based, mobile & retail payment platforms allows Helcim to offer a total payments solution.

Company Details


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Awards & Recognition

Helcim won the following awards in the Payment Processing category

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Helcim Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Helcim.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

7
Since last award

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Helcim?

0% Negative
7% Neutral
93% Positive

Pros

  • Trustworthy
  • Fair
  • Friendly Negotiation
  • Inspires Innovation

Feature Ratings

Average 88

Credit Card Processing

93

Security

92

POS Integration

90

POS Verification

89

Customer Support

88

Digital Wallet Integration

87

Mobile Payments

86

Recurring Payments

83

Reporting Analytics

82

E-Commerce Integration

82

Multi Currency

79

Vendor Capability Ratings

Average 84

Ease of Implementation

94

Ease of IT Administration

88

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

86

Availability and Quality of Training

84

Business Value Created

83

Vendor Support

82

Quality of Features

82

Product Strategy and Rate of Improvement

80

Ease of Customization

72

Helcim Reviews

Mario L.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

maximum flexibility allowing customization

Likeliness to Recommend

10 /10

What differentiates Helcim from other similar products?

I like it because it is based on PHP and has its JavaScript architecture, which includes Knockout JS, requireJS, jQuery, and much more. I like the way we can create modules to extend or give new functionality to this platform. The best part about this is that it allows the user to create the entire website without much effort. With helcim, I can create the entire store in less than an hour. It also has a wide range of items that can be used to set up the store. Also, the community support of this platform is very good as there are many members who are very helpful in case of any problem faced by the user. Thanks to the responsive community.

What is your favorite aspect of this product?

problems can be solved very quickly. I also like the Magento training section where Magento has provided courses in frontend development, backend development and for merchants, as well as solution specialists.we have used mobile software in the past, while other software works fine.offers maximum flexibility allowing customization in any area as long as you have engineering resources on hand. Our hosted e-commerce system allows us to customize our internal search engine for the functions we require. We can easily add or remove things that we do not consider useful

What do you dislike most about this product?

In the past, I developed an application with this platform and there was a cache problem and because of that I could not see my updated code there.

What recommendations would you give to someone considering this product?

I like the payment of this very good platform, as it is a single page application built on a very good knockout platform and it is not very difficult to work on its customization either. It has a large community of users so it is also very good in terms of reviewing pull requests and asking for help and coding support.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mariah M.

  • Role: Sales Marketing
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Simple & intuitive. Easy to learn!

Likeliness to Recommend

10 /10

What differentiates Helcim from other similar products?

It's easy to use, much more simple than other options.

What is your favorite aspect of this product?

The simple use and ease of use. It works perfectly 99% of the time.

What do you dislike most about this product?

The color scheme isn't my favorite. Sometimes things can get lost if not done perfectly.

What recommendations would you give to someone considering this product?

Make sure whoever is using it pays great attention to detail

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Hideo A.

  • Role: Consultant
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

does not require a monthly fee

Likeliness to Recommend

10 /10

What differentiates Helcim from other similar products?

I learn a lot about a variety of industries, without being forced to choose a specialty. Additionally, having built a business around the private equity community, the company has an impressive list of clients. Great team, great leadership, great is a trading service provider known for its subscription based pricing, transparency, and 0% margin on interchange fees. It is a good option for medium or large companies that are processing a decent amount of monthly sales. Helcim's clients do not require a monthly fee.

What is your favorite aspect of this product?

The company's technology connects to mobile devices, allowing companies to call and charge customers quickly and easily. The POS software is free to use; you only pay when you accept the payment. The transaction fee depends on the hardware product you are using. Like Stax, helcim offers a variety of different options, includes many free features, and has no hidden fees.

What do you dislike most about this product?

Work-life balance is always a challenge in consulting. helcim is better than most but can still be tough Not a good option for businesses with low sales. While the transparent monthly subscription fee may be beneficial for some, it can also be difficult if you are on the smaller end of the business spectrum. If you process a lower volume of monthly sales, the amount you save may not be enough to offset the subscription fee.

What recommendations would you give to someone considering this product?

Instead, it only charges businesses a processing fee, starting at 0.3% plus eight cents on top of interchange fees. For a monthly subscription fee (no contract required), users receive the payment terminal of their choice, as well as Helcim Pay, Stax's integrated payment platform. This platform, included with all your terminal solutions, has features like custom reporting, statements, billing, inventory, and access to a customer success team at no additional cost.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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